LiveChat Help & Support

What LiveChat Triggers and Actions are Supported?

Supported Triggers#

  • Finished Chat - Triggers when the chat is ended.
  • New Ticket - Triggers when the ticket is created.
  • New Visitor in Queue - Triggers when a visitor enters queue.
  • New Chat - Triggers when the chat is started.
  • Chat Changed - Triggers when the tag list for a particular chat was changed.

Supported Actions#

  • None yet!

How to Get Started with LiveChat

To get started with LiveChat, first click to add a LiveChat account to Zapier to be used in your zap.

Connect your LiveChat account to Zapier

Next, you'll be asked for your LiveChat email address and API Key, which you can grab, here:

LiveChat credentials for Zapier LiveChat credentials for Zapier 2

Once you've entered your email and API key and clicked continue, we'll test your account to make sure the connection works. If it does, you're all set!

LiveChat Account Test

Common Problems with LiveChat

Why are my Zaps not running?#

When creating a Zap powered by a LiveChat Trigger, please be sure that you are connecting an account with the admin role. Zaps using a non-admin role are able to be turned on, but they will not be triggered due to missing permissions.

Need More Help? - Our support team is happy to help -- send us a message

LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.

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Getting Started with Zapier

Need more help? Try the Zapier Help Center