Connect Freshdesk and Microsoft Exchange to power AI-driven automation
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How Zapier works
Zapier makes it easy to integrate Freshdesk with Microsoft Exchange - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.
Add your action
An action happens after the trigger—such as "Add Attendees to Calendar Event" in Microsoft Exchange.
You’re connected!
Zapier seamlessly connects Freshdesk and Microsoft Exchange, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerInstant - New Ticket Note
Triggers when a Note is added to a Ticket.
Try ItTriggerInstant - Update Contact
Triggers when a user is updated.
Try ItTriggerInstant - NameRequired
- Description
- Notes
- Domains
ActionWrite
- New Contact
Triggers when a new customer is created.
Try ItTriggerInstant - Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant - Ticket NoRequired
- NotesRequired
- PrivateRequired
ActionWrite- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
ActionWrite
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Connect Freshdesk and Microsoft Exchange to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Freshdesk on the Zapier blog
Frequently Asked Questions about Freshdesk + Microsoft Exchange integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Microsoft Exchange
How can I connect Freshdesk with Microsoft Exchange?
To connect Freshdesk with Microsoft Exchange, you'll need to set up an integration that allows emails and calendar events to be synchronized between the two platforms. You can use our integration tool to establish this connection by providing the necessary authentication details for both Freshdesk and Microsoft Exchange accounts.
What triggers can we use when integrating Freshdesk with Microsoft Exchange?
In our integration setup, you can use triggers like 'New Ticket Created' or 'Ticket Updated' in Freshdesk. These triggers can initiate actions in Microsoft Exchange, such as sending an email notification or creating a calendar event.
Are there specific actions available in Microsoft Exchange when using our integration with Freshdesk?
Yes, within Microsoft Exchange, you can perform actions like 'Send Email', 'Create Calendar Event', or 'Update Contact'. These actions can be triggered based on specific events or updates happening in your Freshdesk account.
Can I customize the triggers and actions between Freshdesk and Microsoft Exchange?
Absolutely! Our platform allows you to customize both triggers and actions according to your business needs. You have control over which specific events in Freshdesk will trigger certain responses or actions in Microsoft Exchange.
Is it possible for changes in Microsoft Exchange to reflect back into Freshdesk?
Yes, bidirectional sync is possible in our integration. You can set up workflows where changes like new email responses or updated calendar events in Microsoft Exchange automatically update relevant tickets or customer information in Freshdesk.
What should I do if I encounter issues while setting up the integration between Freshdesk and Microsoft Exchange?
If you experience any issues during setup, we recommend checking your authentication credentials for both platforms first. Ensure that you have the correct permissions enabled. If problems persist, our support team is available to assist with resolving any technical difficulties you might face.
Can this integration help manage our team's schedule more effectively?
Indeed! By integrating Freshdesk with Microsoft Exchange, all calendar events related to support activities can be auto-populated from tickets received in Freshdesk. This ensures that important events are never missed and helps maintain better coordination within the team.
