Connect Freshcaller and Microsoft Teams to unlock the power of automation
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How Zapier works
Zapier makes it easy to integrate Freshcaller with Microsoft Teams - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Missed Call" from Freshcaller.
Add your action
An action happens after the trigger—such as "Create Channel" in Microsoft Teams.
You’re connected!
Zapier seamlessly connects Freshcaller and Microsoft Teams, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Missed Call
Triggers when there is a missed or an abandoned call (inbound/outbound).
Try ItTriggerInstant - Voicemail
Triggers when a call reaches voicemail.
Try ItTriggerInstant - NameRequired
- Email
- Company Name
- Contact Numbers
ActionWrite- TeamRequired
- ChannelRequired
- Member
- Highlight Word
Try ItTriggerPolling
- Call Completed
Triggers when a call is completed (inbound/outbound).
Try ItTriggerInstant - Notes Available
Triggers when a user takes call notes for any call (inbound/outbound).
Try ItTriggerInstant - TeamRequired
Try ItTriggerPolling- ChatRequired
- Exclude messages by you?
Try ItTriggerPolling
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Connect Freshcaller and Microsoft Teams to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Learn how to automate Microsoft Teams on the Zapier blog
Frequently Asked Questions about Freshcaller + Microsoft Teams integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshcaller and Microsoft Teams
How does the integration between Freshcaller and Microsoft Teams work?
The integration between Freshcaller and Microsoft Teams allows for seamless communication management by connecting your phone system with your team collaboration tool. By setting up workflows, you can trigger specific actions in Microsoft Teams based on events in Freshcaller, such as notifying a team channel or creating a task when a call is missed.
What are some common triggers available while integrating Freshcaller with Microsoft Teams?
Common triggers include a new incoming call, a missed call, or a voicemails received. These triggers can initiate actions within Microsoft Teams automatically to keep your team updated and responsive.
Can I get notified in Microsoft Teams when I miss a call on Freshcaller?
Yes, you can set up an automation that sends notifications to a specific channel in Microsoft Teams whenever you miss a call in Freshcaller. This helps ensure that your team doesn't overlook important communications.
Is it possible to create tasks in Microsoft Teams based on Freshcaller events?
Absolutely. With our integration setup, you can automate task creation in Microsoft Teams whenever certain events occur in Freshcaller, like when a new voicemail is left or when there is an incoming call from key clients.
How do I ensure calls are properly escalated using this integration?
You can configure workflows to automatically escalate calls by notifying specific individuals or teams on Microsoft Teams when certain conditions are met, such as an unresolved issue flagged during the call.
Does the integration support real-time updates from Freshcaller to Microsoft Teams?
Yes, the integration supports real-time updates. This means actions like incoming calls or voicemail messages instantly trigger notifications or tasks within Microsoft Teams so that your team stays informed without delay.
What setup is required for integrating Freshcaller with Microsoft Teams?
The initial setup involves connecting both platforms and configuring desired workflows using triggers and actions. You’ll need to authenticate access to both tools and then specify the events and responses that suit your operational needs.
