Dropbox Help & Support

  • How to Get Started With Dropbox
  • Popular Things to Do With Dropbox
  • Common Problems With Dropbox

How to Get Started With Dropbox

The first thing you'll need to do is connect your Dropbox Account to Zapier. After you sign up and start creating the Zap you want, Zapier will ask you to start the process:

Connect your Dropbox account to Zapier

The Dropbox account that you are logged into will be displayed next asking you to confirm Zapier's access:

Confirm or reauthorize Zapier's access

Finally, you'll be redirected back to Zapier and the Account will have been added and tested, if everything is good to go you'll see this:

Account added and tested

Now you can continue creating your Zap.

Popular Things to Do With Dropbox

  • Save Gmail attachments to Dropbox as original file format

    Gmail + Dropbox

    Try It
  • Save Typeform entries as text files in Dropbox

    Typeform + Dropbox

  • Copy new Google Drive files in a specific folder to Dropbox

    Google Drive + Dropbox

  • Save email attachments to Dropbox

    Email by Zapier + Dropbox

  • Backup your Evernote notes to Dropbox

    Evernote + Dropbox

  • Copy new Dropbox files to Google Drive

    Dropbox + Google Drive

Common Problems With Dropbox

Files Uploaded to a Subdirectory Aren't Detected

Unfortunately this is a current limitation of our integration with Dropbox, we only detect files that are dropped directly in the specified folder when setting up the zap. So if a new upload creates a folder and puts a file in it, the zap won't be triggered.

Folder contains more entries than file_limit (4000)

Right now, you can only watch for new files in a Dropbox folder if the folder has less than 4000 items in it. You'll receive a hard-error from Dropbox (and the Zap will not work) as soon as you go over this limit. We're working on increasing this though.

Stuck in Upload Loop

This error commonly occurs when uploading very large files. Unfortunately, our Dropbox integration cannot handle files over 100 MB, so you'll need to try and reduce your file size or move them over to Dropbox manually.

Uploading a file creates a text file instead of what I expect

The Dropbox app requires file objects to be passed along during a Zap, and will not download files from a URL. One may consider using a Gmail 'Send Email' action as you can provide a public URL and create a file object that Dropbox can use.

File field is missing from the returned data for the New File in Folder trigger

Although other data for the new file is retrieved when triggered, the file itself is not pulled to our platform when its size is above 100 MB. This will cause other steps depending on the file field to fail.

To get around this, you can set the "Include file contents?" field to NO to exclude the file contents, and use the "Direct Media URL" field provided by Dropbox instead of the "File" field:

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