Connect Deskpro and Microsoft Teams to power AI-driven automation
- No-code AI automation
- Full audit trails and controls
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- Easy visual workflow builder
- 9,000+ apps, 450+ AI tools
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Launch your first automated workflow
Start with a template that brings Deskpro and Microsoft Teams together. Build enterprise-grade automation in minutes.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Deskpro with Microsoft Teams - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Organization" from Deskpro.
Add your action
An action happens after the trigger—such as "Create Channel" in Microsoft Teams.
You’re connected!
Zapier seamlessly connects Deskpro and Microsoft Teams, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Organization
Triggers when a new organization is created.
Try ItTriggerPolling - New Ticket Reply
Triggers when a ticket is answered.
Try ItTriggerInstant - Ticket Update
Triggers when a ticket is updated.
Try ItTriggerInstant - NameRequired
- Summary
- Labels
- Parent organization
- Email domains
- Phone number
- Street Address
- City
- State
- Postal / Zip code
- Country
ActionWrite
- New Person
Triggers when a new person is created.
Try ItTriggerPolling - Ticket Filter
Try ItTriggerInstant- IdRequired
- Is Note
- Format
- MessageRequired
ActionWrite- Email AddressRequired
- Title
- Name
- First Name
- Last Name
- Organization
- Labels
ActionWrite
For AI agents & developers
Use Deskpro and Microsoft Teams with AI agents and code
Beyond Zap workflows. Call Deskpro and Microsoft Teams actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
Connect via Zapier MCP
Expose Deskpro and Microsoft Teams actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
Call from code with the Zapier SDK
Trigger Deskpro and Microsoft Teams actions from backend services, scripts, or agent code.
Install
# TypeScript / Node npm install @zapier/zapier-sdk
Run an action
import { createZapierSdk } from '@zapier/zapier-sdk';
const zapier = createZapierSdk();
await zapier.runAction({ /* deskpro / microsoft-teams action */ });There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Customers have created over 25 million Zaps on the platform
6 mins
The average user takes less than 6 minutes to set up a Zap
Connect Deskpro and Microsoft Teams to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
Create more impactful campaigns with automation
Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Microsoft Teams on the Zapier blog
Make work flow with AI
Frequently Asked Questions about Deskpro + Microsoft Teams integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Deskpro and Microsoft Teams
How do I integrate Deskpro with Microsoft Teams?
To integrate Deskpro with Microsoft Teams, you must set up a connection using our integration platform. Once connected, you can choose specific triggers in Deskpro, such as a new ticket created or updated, and define actions in Microsoft Teams like sending a message to a channel or starting a chat.
Can I trigger an action in Deskpro from Microsoft Teams?
Yes, you can set up the integration so that certain actions in Microsoft Teams, like adding a reaction to a message or creating a new task in Planner, will trigger actions in Deskpro. This could include creating or updating tickets.
What types of triggers are available for the Deskpro and Microsoft Teams integration?
The integration supports various triggers from Deskpro such as when a new ticket is created, updated, assigned to an agent, or resolved. These triggers can initiate actions within Microsoft Teams like posting messages to specific channels.
Are there any restrictions on what data can be shared between Deskpro and Microsoft Teams?
While most ticket information and messages can be shared between the platforms, sensitive data should be handled according to your organization's compliance policies. It's important to configure permissions accurately during setup.
How do I manage notifications between the platforms?
Notifications can be fully customized by selecting specific triggers in Deskpro that will notify users via messages in designated Microsoft Teams channels or direct chats. This ensures only relevant updates are shared.
Is it possible to automate ticket assignments through this integration?
Yes, you can automate ticket assignments based on conditions defined within Deskpro. For example, if a certain keyword is used within the ticket content it could automatically assign the ticket and send an alert to the appropriate team channel in Microsoft Teams.
What should I do if my integrated workflows stop working?
If you experience disruptions with your workflows, first check both applications’ connection status. If they’re still connected but there’s an issue with data transfer or triggers not working as expected, reviewing logs and settings usually helps identify problems.
