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Zapier makes it easy to integrate Intercom with PagerDuty - no code necessary. See how you can get setup in minutes.

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Intercom
Intercom logo
Intercom
1. Choose trigger event
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PagerDuty
PagerDuty logo
PagerDuty
2. Choose action
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1. Select the event
Setup
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Intercom
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.

Add your action

An action happens after the trigger—such as "Add Acknowledge Event" in PagerDuty.

You’re connected!

Zapier seamlessly connects Intercom and PagerDuty, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • Intercom triggers, actions, and search
    Lead Added Email

    Triggers when a Lead enters an email address.

    Trigger
    Instant
    Try It
    • Which Tag?
    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search
    New AI Summary

    Triggers when an AI-generated summary is created for a conversation in Intercom.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search
    Lead Converted to User

    Triggers when a lead converts to a user.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search
    Contact Replied

    Triggers when a Contact replies to a Conversation in Intercom.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search
    New Conversation Rating

    Triggers when a conversation receives a rating.

    Trigger
    Instant
    Try It
    • Message body format
    Trigger
    Instant
    Try It

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Practical ways you can use Intercom and PagerDuty

Escalate critical customer issues to on-call teams.

When a conversation receives a negative rating in Intercom, Zapier triggers an incident in PagerDuty to alert the right on-call team immediately. This ensures that high-priority customer concerns are addressed promptly, reducing resolution times and improving customer satisfaction.

Customer Support Ops
Try it
Streamline incident notifications from Intercom.

When a new ticket is created in Intercom, Zapier creates a corresponding incident in PagerDuty to notify IT teams. This integration helps manage issues efficiently by ensuring no critical tasks are overlooked and timelines are adhered to.

IT
Notify PMs of customer-related escalations.

When a contact replies to a conversation in Intercom regarding a project-specific issue, Zapier triggers a notification in PagerDuty. This keeps project managers updated on customer feedback relating to their active projects, promoting proactive issue resolution.

Project Management

Learn how to automate Intercom on the Zapier blog

Learn how to automate PagerDuty on the Zapier blog

Make work flow with AI

Level up your Intercom to PagerDuty integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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About Intercom
Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
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About PagerDuty
In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.
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