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Set up your first integration
Quickly connect Intercom to PagerDuty with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Intercom with PagerDuty - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.
Add your action
An action happens after the trigger—such as "Add Acknowledge Event" in PagerDuty.
You’re connected!
Zapier seamlessly connects Intercom and PagerDuty, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Lead Added Email
Triggers when a Lead enters an email address.
Try ItTriggerInstant - New Lead
Triggers when a new Lead is created.
Try ItTriggerInstant - Which Tag?
Try ItTriggerInstant- New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Try ItTriggerInstant
- Lead Converted to User
Triggers when a lead converts to a user.
Try ItTriggerInstant - Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Try ItTriggerInstant - New Conversation Rating
Triggers when a conversation receives a rating.
Try ItTriggerInstant - Message body format
Try ItTriggerInstant
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Practical ways you can use Intercom and PagerDuty
Escalate critical customer issues to on-call teams.
When a conversation receives a negative rating in Intercom, Zapier triggers an incident in PagerDuty to alert the right on-call team immediately. This ensures that high-priority customer concerns are addressed promptly, reducing resolution times and improving customer satisfaction.
Customer Support OpsStreamline incident notifications from Intercom.
When a new ticket is created in Intercom, Zapier creates a corresponding incident in PagerDuty to notify IT teams. This integration helps manage issues efficiently by ensuring no critical tasks are overlooked and timelines are adhered to.
ITNotify PMs of customer-related escalations.
When a contact replies to a conversation in Intercom regarding a project-specific issue, Zapier triggers a notification in PagerDuty. This keeps project managers updated on customer feedback relating to their active projects, promoting proactive issue resolution.
Project Management