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Quickly connect Freshservice to HubSpot with a Zapier template.
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How Zapier works
Zapier makes it easy to integrate Freshservice with HubSpot - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshservice.
Add your action
An action happens after the trigger—such as "Update Contact Subscription Preferences" in HubSpot.
You’re connected!
Zapier seamlessly connects Freshservice and HubSpot, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when there is a new ticket is created in Freshservice.
Try ItTriggerInstant - Updated Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant - Ticket NoRequired
- NotesRequired
- PrivateRequired
ActionWrite- First NameRequired
- Last Name
- Job Title
- Primary EmailRequired
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
ActionWrite
- New User
Triggers when a new User is created.
Try ItTriggerInstant - Update User
Triggers when a user is updated.
Try ItTriggerInstant - SubjectRequired
- DescriptionRequired
- Ticket StatusRequired
- Type
- EmailRequired
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
ActionWrite- Ticket
- Approval TypeRequired
- ApproverRequired
ActionWrite
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Practical ways you can use Freshservice and HubSpot
Log HubSpot form feedback as Freshservice tickets.
When a user submits a form in HubSpot containing feedback or issues, Zapier can create a corresponding ticket in Freshservice for immediate resolution. This reduces dropped communication and response times.
Customer Support Ops
Create tickets in Freshservice for IT-related HubSpot contacts.
When an IT-related contact is added or updated in HubSpot, Zapier can automatically create or update a Freshservice ticket. This improves IT response efficiency and keeps incident documentation organized.
ITSync new HubSpot deals to Freshservice as tickets.
Streamline sales handovers by having Zapier automatically create a new Freshservice ticket whenever a new deal is created in HubSpot. This ensures sales achievements are promptly communicated to support or other relevant teams for further action.
Sales OpsLearn how to automate HubSpot on the Zapier blog
Frequently Asked Questions about Freshservice + HubSpot integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshservice and HubSpot
How can I set up a trigger in Freshservice to create a new contact in HubSpot?
To set up a trigger in Freshservice that automatically creates a new contact in HubSpot, you'll need to use our platform to connect both applications. Simply create a workflow where the event 'New Ticket' in Freshservice serves as the trigger, and the action will be 'Create Contact' in HubSpot. Ensure you map the necessary fields like email address and name so that HubSpot has the correct information for each contact.
Can I update existing HubSpot deals from Freshservice tickets?
Yes, you can update existing deals in HubSpot when there are updates or changes to certain fields in Freshservice tickets. Set up an automation that uses changes within ticket statuses or fields as triggers and configures actions to 'Update Deal' with these data updates directly into HubSpot.
What kind of tasks can be automated between Freshservice and HubSpot?
You can automate various tasks such as creating or updating contacts and deals based on ticket information from Freshservice. Additionally, alerts or notifications from one platform can be set as triggers for actions like logging activities or updating records on the other platform.
Is it possible to create time-based triggers for tasks between Freshservice and HubSpot?
While direct time-based triggers aren't possible with every integration, you can use status changes or specific criteria met within tickets as pseudo-schedules. For instance, if a ticket has been open for more than 48 hours, you could trigger an action in HubSpot like sending a follow-up email or creating a task.
How do error notifications work when integrating Freshservice with HubSpot?
If any errors occur during integration tasks between Freshservice and HubSpot, we send out error notifications so you can promptly address them. These notifications help identify whether there was an issue with field mapping, authentication issues, or connectivity problems between systems.
How often does data sync between Freshservice and HubSpot using this integration?
Data synchronization frequency depends on how you configure your workflows; real-time syncing occurs every time the specified trigger event happens. However, make sure your setup is optimized to avoid overloading API call limits which might cause delays.
Are there any limitations when integrating Freshservice with Hubspot via this platform?
Yes, some limitations include API call restrictions imposed by both services which might limit high-frequency data transfers. Additionally, certain field types may not map seamlessly depending on the customizations present in either system.
