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Connect Autotask and Jira Software Server to unlock the power of automation

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How Zapier works

Zapier makes it easy to integrate Autotask with Jira Software Server - no code necessary. See how you can get setup in minutes.

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Autotask
Autotask logo
Autotask
1. Choose trigger event
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Jira Software Server
Jira Software Server logo
Jira Software Server
2. Choose action
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1. Select the event
Setup
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Autotask
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Company" from Autotask.

Add your action

An action happens after the trigger—such as "Add Watcher to Issue" in Jira Software Server.

You’re connected!

Zapier seamlessly connects Autotask and Jira Software Server, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Help_text
    Trigger
    Instant
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    Trigger
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  • Autotask triggers, actions, and search
    New Invoice

    Triggers when a new invoice is found.

    Trigger
    Polling
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Customers have created over 25 million Zaps on the platform

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Connect Autotask and Jira Software Server to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Learn how to automate Jira Software Server on the Zapier blog

Make work flow with AI

Level up your Autotask to Jira Software Server integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about Autotask + Jira Software Server integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Autotask and Jira Software Server

How do I set up the integration between Autotask and Jira Software Server?

To set up the integration, navigate to our integrations platform, select both Autotask and Jira Software Server as your chosen applications, and follow the prompts to authenticate each app. You'll then be able to create customized workflows by determining triggers in Autotask that prompt specific actions in Jira.

What are some common triggers in Autotask that can initiate actions in Jira Software Server?

Common triggers in Autotask include ticket creation, updates, or status changes. Once these are triggered, they can prompt actions such as issue creation or comment additions on relevant projects within Jira Software Server.

Can I customize what happens in Jira when something changes in Autotask?

Yes, our platform allows you to fully customize the actions that occur in Jira when there are changes in Autotask. You can set it so a new ticket created in Autotask results in a new issue being generated in a specified project within Jira.

Do I need any special permissions to integrate these two platforms?

To integrate Autotask with Jira Software Server, ensure you have administrative access or sufficient permissions on both platforms. This is essential for authenticating the apps and setting up effective workflows without interruptions.

How can I ensure data accuracy during integration between these systems?

We maintain data integrity by ensuring all fields are correctly mapped between Autotask and Jira. Carefully review field mappings during setup to ensure accuracy and prevent potential discrepancies.

Are there predefined templates available for this integration?

While setting up integrations from scratch is possible, we offer several predefined templates that address common use cases between Autotask and Jira Software Server. These templates can accelerate the setup process significantly.

How often does synchronization occur between Autotask and Jira after integration is set up?

Synchronization frequency depends on your chosen settings during setup. Typically, actions triggered by events in one app prompt near-real-time updates or batch processes at defined intervals within the other application.

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About Autotask
Autotask provides an IT business management solution that combines service desk, CRM, projects, time and expense, billing and more.
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About Jira Software Server
Jira is a bug and issue tracking tool that allows software developers to manage product development and build better software. This integration connects to self-hosted instances of Jira.
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