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Set up your first integration
Quickly connect Reddit to Zendesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Reddit with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Hot Post in Subreddit" from Reddit.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects Reddit and Zendesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Subreddit
Try ItTriggerPolling- Parent TypeRequired
- Parent IDRequired
- Comment TextRequired
ActionWrite- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- TagsRequired
Try ItTriggerPolling
- Search QueriesRequired
- Include Subreddits
Try ItTriggerPolling- SubredditRequired
- TitleRequired
- Post TypeRequired
- Flair
ActionWrite- New Group
Triggers when a new group is created.
Try ItTriggerPolling - ViewRequired
Try ItTriggerPolling
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Practical ways you can use Reddit and Zendesk
Automatically create Reddit posts for new Zendesk tickets
When a new ticket is created in Zendesk, Zapier automatically posts a relevant update or question to a desired subreddit. This can be useful for fostering community engagement or gathering feedback on common issues, helping to close the loop on customer concerns faster and more effectively.
Customer Support Ops
Create Zendesk tickets for Reddit posts tagged with specific keywords
Zapier monitors Reddit posts for specific keywords and automatically creates Zendesk tickets when identified. This ensures potentially impactful posts are actioned quickly, improving response times and enabling proactive IT issue management.
ITLearn how to automate Reddit on the Zapier blog
Learn how to automate Zendesk on the Zapier blog
Frequently Asked Questions about Reddit + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Reddit and Zendesk
How can I integrate Reddit with Zendesk for customer support?
You can integrate Reddit with Zendesk using our integration platform, which allows you to connect various triggers and actions between the two apps. For example, you can set it up so that whenever there's a new post or comment in a specific Reddit community, an automatic ticket is created in Zendesk.
Can I automatically create Zendesk tickets from Reddit comments?
Yes, by configuring triggers and actions in our integration settings, you can automatically create a Zendesk ticket whenever a comment is made on a specific Reddit post or within a subreddit of interest.
Is it possible to send Reddit messages from Zendesk?
Currently, the integration supports creating triggers that allow you to send information from Zendesk to Reddit. However, responding directly through private messages on Reddit via Zendesk might require additional configuration with other tools in conjunction.
How do we manage multiple subreddits in our Zendesk platform for support?
In the integration settings, you can set up individual trigger-action workflows for each subreddit. This enables efficient management of tickets based on different topics or communities directly within your Zendesk dashboard.
Are there any limitations when integrating Reddit with Zendesk?
While we offer robust triggers and actions for this integration, some limitations may include rate limits imposed by the APIs of both platforms. Users should also verify permissions and policies related to automation as dictated by each platform's terms of service.
What kind of updates can be pushed from Reddit into Zendesk?
Our integration allows updates such as new posts, comments, and mentions in specified subreddits or threads to be pushed into your Zendesk instance as auto-generated tickets or notifications.
Do we need technical skills to set up the Reddit and Zendesk integration?
No major technical skills are required. The setup involves selecting desired triggers and actions within our user-friendly interface. However, familiarity with both platforms’ basic functionalities will ensure smoother configuration.
