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How Zapier works
Zapier makes it easy to integrate Zendesk with Hudu - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Group" from Zendesk.
Add your action
An action happens after the trigger—such as "Create KB Article" in Hudu.
You’re connected!
Zapier seamlessly connects Zendesk and Hudu, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Group
Triggers when a new group is created.
Try ItTriggerPolling - ViewRequired
Try ItTriggerPolling- Who can view suspended tickets
Try ItTriggerPolling
- TagsRequired
Try ItTriggerPolling- Organization
Try ItTriggerPolling- New Organization
Triggers when a new organization is created.
Try ItTriggerPolling - Ticket (Required for non-admins)
Try ItTriggerPolling
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Connect Zendesk and Hudu to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
Create more impactful campaigns with automation
Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Zendesk on the Zapier blog
Frequently Asked Questions about Zendesk + Hudu integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Zendesk and Hudu
How do I set up a trigger in Zendesk for Hudu integration?
To set up a trigger in Zendesk for Hudu integration, navigate to the 'Triggers' section in your Zendesk settings. Create a new trigger and configure the conditions that need to be met, such as ticket status changes or specific tags added. Once configured, link this trigger with an action to send data to Hudu through our integration setup.
What actions can be performed in Hudu when a ticket is updated in Zendesk?
When a ticket is updated in Zendesk, you can perform several actions in Hudu using our integration. This includes creating or updating entries, adding comments or notes, and even triggering notifications within Hudu based on the details of the ticket update.
Can I set conditions for data being sent from Zendesk to Hudu?
Yes, you can set conditions under which data will be sent from Zendesk to Hudu. This is done by configuring specific triggers in Zendesk that define when certain actions should initiate the data transfer.
How do we handle errors during data transfer between Zendesk and Hudu?
Our integration provides error-handling mechanisms that log any issues during data transfer between Zendesk and Hudu. We notify users of these errors via email alerts or dashboard notifications so corrective actions can be taken promptly.
Is it possible to add custom fields from Zendesk into Hudu entries?
Yes, it's possible to map custom fields from your Zendesk tickets directly into corresponding fields within your Hudu entries during the integration process. This ensures all necessary information is retained across both platforms.
What kind of notification settings are available with this integration?
The integration allows you to configure notification settings for both platforms. You can receive alerts when certain triggers are activated or actions are performed, ensuring you're kept up-to-date with changes happening within both systems.
Are there any security considerations we should keep in mind while integrating?
While integrating Zendesk with Hudu, ensure that API keys used are stored securely and access controls are maintained properly. Our platform supports encryption and secure handling of credentials throughout the process.
