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Connect Facebook Messenger and InvGate Service Desk to power AI-driven automation

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Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Facebook Messenger with InvGate Service Desk - no code necessary. See how you can get setup in minutes.

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Facebook Messenger logo
Facebook Messenger
Facebook Messenger logo
Facebook Messenger
1. Choose trigger event
InvGate Service Desk logo
InvGate Service Desk
InvGate Service Desk logo
InvGate Service Desk
2. Choose action
Facebook Messenger logo
1. Select the event
Setup
Test
Facebook Messenger logo
Facebook Messenger
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Message Sent to Page" from Facebook Messenger.

Add your action

An action happens after the trigger—such as "Create Request" in InvGate Service Desk.

You’re connected!

Zapier seamlessly connects Facebook Messenger and InvGate Service Desk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Page
      Required
    Trigger
    Instant
    Try It
  • InvGate Service Desk triggers, actions, and search
    New Automated Action

    Triggers when a new Automated Action is defined.

    Trigger
    Polling
    Try It
  • InvGate Service Desk triggers, actions, and search
    New Request

    Triggers when a new request is created.

    Trigger
    Polling
    Try It
    • Title
      Required
    • Description
      Required
    • Category
      Required
    • Creator
      Required
    • Type
      Required
    • Customer
      Required
    • Priority
      Required
    Action
    Write
    • Response_msg
    • Page
      Required
    • Recipient_id
      Required
    • Text
      Required
    Action
    Write
    • Automated Action
      Required
    Trigger
    Polling
    Try It
    • Request
      Required
    Trigger
    Polling
    Try It
    • Request where you want to comment
      Required
    • Comment
      Required
    • Author of this comment
      Required
    • Is_solution
    • Customer_visible
    Action
    Write

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Facebook Messenger and InvGate Service Desk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Learn how to automate Facebook Messenger on the Zapier blog

Make work flow with AI

Level up your Facebook Messenger to InvGate Service Desk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Learn about AI automation
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About Facebook Messenger
Facebook Messenger is a messaging app and platform. Users can send messages and exchange photos, videos, stickers, audio, and other files. This app on Zapier works for conversations that are sent to and from Facebook pages and does not yet support direct messages to a user.
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Related categories
FacebookSocial Media Marketing
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About InvGate Service Desk
InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.
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Related categories
Customer Support

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