Connect Email by Zapier and Request Tracker (RT) to power AI-driven automation

No-code AI automation
Full audit trails and controls
SOC 2 and GDPR compliant
Easy visual workflow builder
8,000+ apps, 450+ AI tools
Free tier available

Choose a Trigger

Choose an Action

Launch your first automated workflow

Start with a template that brings Email by Zapier and Request Tracker (RT) together. Build enterprise-grade automation in minutes.

Our most popular template

Send outbound emails in Email by Zapier when new ticket correspondence occurs in Request Tracker (RT)
Details
Try it
Request Tracker (RT) + Email by Zapier
Create and send emails in Email by Zapier for new tickets in Request Tracker (RT)
Details
Try it
Request Tracker (RT) + Email by Zapier

Send outbound emails in Email by Zapier when new ticket correspondence occurs in Request Tracker (RT)

Details

Try it

Request Tracker (RT) + Email by Zapier

Create and send emails in Email by Zapier for new tickets in Request Tracker (RT)

Details

Try it

Request Tracker (RT) + Email by Zapier

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Email by Zapier with Request Tracker (RT) - no code necessary. See how you can get setup in minutes.

100%

Help

1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Inbound Email" from Email by Zapier.

Add your action

An action happens after the trigger—such as "Comment on a Ticket" in Request Tracker (RT).

You’re connected!

Zapier seamlessly connects Email by Zapier and Request Tracker (RT), automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Inbound Email
Triggers when an email is forwarded to your own custom
Trigger
Instant
Try It
- Zap_id
- Free_test_limitation
- To
  Required
- Subject
  Required
- Body (HTML or Plain)
  Required
- Attachment
- From_name
- Reply_to
- Cc
- Bcc
- Force Linebreaks?
- Enable read receipts?
Action
Write
- Ticket ID
- Custom Role ID
  Required
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Queue
  Required
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Ticket ID
  Required
- Text
  Required
Action
Write

- Ticket ID
  Required
- Text
  Required
Action
Write
- Ticket ID
  Required
- Custom Role
  Required
- Users
  Required
Action
Write

- Ticket ID
  Required
- Status
  Required
Action
Write
- Attachment ID
  Required
Action
Search
- Search Query
- Per Page
- Order By
- Order
Action
Search

- Setup Directions
Trigger
Instant
Try It
- Ticket ID
- Custom Field ID
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Status
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Requestor
- Subject
  Required
- Queue
  Required
- Text
Action
Write
- Ticket ID
  Required
- Custom Field
  Required
- Value
  Required
Action
Write
- Ticket ID
  Required
- Due Date
  Required
Action
Write
- Ticket ID
  Required
- Subject
  Required
Action
Write
- Ticket ID
  Required
Action
Search
- Transaction ID
  Required
Action
Search

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

G2 Badge - Most Implementable - Winter 2024

G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Email by Zapier and Request Tracker (RT) to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Email by Zapier on the Zapier blog

Make work flow with AI

Level up your Email by Zapier to Request Tracker (RT) integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Email by Zapier

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!

Learn moreLearn moreHelpHelp

Related categories

Email Zapier

About Request Tracker (RT)

Request Tracker (RT) is an open-source, enterprise-grade ticketing system.

HelpHelp

Related categories

Support

Connect Email by Zapier and Request Tracker (RT) to power AI-driven automation

Launch your first automated workflow

Send outbound emails in Email by Zapier when new ticket correspondence occurs in Request Tracker (RT)

Create and send emails in Email by Zapier for new tickets in Request Tracker (RT)

Send outbound emails in Email by Zapier when new ticket correspondence occurs in Request Tracker (RT)

Create and send emails in Email by Zapier for new tickets in Request Tracker (RT)

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Connect Email by Zapier and Request Tracker (RT) to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Learn how to automate Email by Zapier on the Zapier blog

How to automatically email files to Google Drive

How to automatically save email attachments in Dropbox

How to send an email from a webhook

Make work flow with AI

Connect Email by Zapier to Request Tracker (RT) on the world's largest no-code automation platform