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How Zapier works
Zapier makes it easy to integrate Sangoma with Microsoft Teams - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Both Call" from Sangoma.
Add your action
An action happens after the trigger—such as "Create Channel" in Microsoft Teams.
You’re connected!
Zapier seamlessly connects Sangoma and Microsoft Teams, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Both Call
Triggers when whether a New Inbound Call is received or A New Outbound is placed on your PBX.
Try ItTriggerInstant - New Outbound Call
Triggers when a New Outbound Call is placed on your PBX.
Try ItTriggerInstant - TeamRequired
Try ItTriggerPolling- ChatRequired
- Exclude messages by you?
Try ItTriggerPolling
- New Inbound Call
Triggers when a New Inbound Call is received on your PBX.
Try ItTriggerInstant - Call UUIDRequired
ActionSearch- TeamRequired
- ChannelRequired
- Member
- Highlight Word
Try ItTriggerPolling- New Chat
Triggers when a new chat is created.
Try ItTriggerPolling
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Connect Sangoma and Microsoft Teams to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
Create more impactful campaigns with automation
Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Microsoft Teams on the Zapier blog
Frequently Asked Questions about Sangoma + Microsoft Teams integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Sangoma and Microsoft Teams
How do I start the integration of Sangoma with Microsoft Teams?
To begin integrating Sangoma with Microsoft Teams, navigate to our platform and select both the Sangoma and Microsoft Teams apps. Follow the guided steps to authenticate each app, ensuring that necessary permissions and settings are configured for seamless interaction.
Can triggers from Sangoma initiate actions in Microsoft Teams?
Yes, when configured correctly, specific events in Sangoma can act as triggers to initiate actions in Microsoft Teams. For example, a call received in Sangoma can trigger a notification or message to be sent in a designated Microsoft Teams channel.
What should I do if an action isn't executing in Microsoft Teams as expected?
If an action isn't executing as expected in Microsoft Teams, verify the trigger conditions set in Sangoma and ensure they have been met. Additionally, check if all authentications are current and that permissions are appropriately set for both applications.
Is it possible to customize triggers and actions between Sangoma and Microsoft Teams?
Yes, you can customize triggers from Sangoma such as incoming calls or voicemails, and link them to custom actions like sending alerts or reminders within specific channels in Microsoft Teams. We provide several options to tailor these integrations according to your needs.
How can I test if my integration between Sangoma and Microsoft Teams is working perfectly?
To test your integration, use the 'Test' button available once you've set up your triggers from Sangoma. This will simulate an event and confirm whether the designated action takes place within your selected Microsoft Teams environment.
What kinds of permissions are needed for integration with Microsoft Teams?
When integrating with Microsoft Teams, ensure that you grant permissions which allow access to channels where notifications will be posted. Admin-level authorization may be required on both platforms depending on the extent of integration features you plan to utilize.
Are there any known limitations when integrating Sangoma with Microsoft Teams?
While our platform aims for smooth operation between these services, some limitations might exist such as delays due to API restrictions or certain triggers not being supported yet. We recommend reviewing current capabilities when planning your automation workflow.
