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Articles tagged "Automation"

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Analyze customer sentiment automatically with Zapier Agents

This agent can automatically process Zendesk tickets to identify customer feelings and attitudes, grouping similar sentiments together for review at a glance. Here's how.

By Maddy Osman

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3 min read

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A Zap with the trigger 'When I get a new lead from Facebook,' and the action 'Notify my team in Slack'