Connect Zendesk and SendGrid to power AI-driven automation
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Launch your first automated workflow
Start with a template that brings Zendesk and SendGrid together. Build enterprise-grade automation in minutes.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Zendesk with SendGrid - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Group" from Zendesk.
Add your action
An action happens after the trigger—such as "Send Email" in SendGrid.
You’re connected!
Zapier seamlessly connects Zendesk and SendGrid, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Group
Triggers when a new group is created.
Try ItTriggerPolling - ViewRequired
Try ItTriggerPolling- Who can view suspended tickets
Try ItTriggerPolling
- TagsRequired
Try ItTriggerPolling- Organization
Try ItTriggerPolling- New Organization
Triggers when a new organization is created.
Try ItTriggerPolling - Ticket (Required for non-admins)
Try ItTriggerPolling
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Connect Zendesk and SendGrid to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Zendesk on the Zapier blog
Learn how to automate SendGrid on the Zapier blog
Frequently Asked Questions about Zendesk + SendGrid integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Zendesk and SendGrid
How does the Zendesk and SendGrid integration work?
Our integration connects Zendesk with SendGrid through automated workflows. By setting up triggers such as 'new ticket creation' or 'ticket updates' in Zendesk, you can have automated actions in SendGrid like sending a customized email to your customers.
What are some common use cases for integrating Zendesk with SendGrid?
Common use cases include sending confirmation emails when a new ticket is created in Zendesk, notifying support agents via email when a ticket receives a response, or even sending satisfaction surveys after a ticket is closed.
Can I customize the emails sent from SendGrid based on Zendesk triggers?
Yes, you can customize SendGrid emails based on specific triggers in Zendesk. For instance, when a ticket status changes to 'Resolved', an automatic email with personalized content can be triggered from SendGrid.
Is it possible to track email statistics from SendGrid in relation to my Zendesk tickets?
You can track detailed email analytics and statistics by using the integration settings. This allows you to see open rates, click-through rates, and engagement statistics of emails triggered by your Zendesk actions.
What happens if there is an error during the integration process between Zendesk and SendGrid?
Error management within our platform will notify you if something goes wrong during the execution of an automation. You can set alerts and notifications for failed triggers or failed email sends, allowing timely interventions.
Are there any prerequisites before setting up the integration between Zendesk and SendGrid?
Before integrating, ensure both your Zendesk and SendGrid accounts are active and have sufficient permissions. You may also need API keys from both platforms ready for authentication during setup.
How secure is my data when integrating Zendesk with SendGrid through your platform?
We prioritize data security by using encryption protocols and secure connections between platforms. Additionally, access logs and permissions are managed strictly to ensure only authorized interactions occur between Zapier, Zendesk, and SendGrid.
