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"create new tasks in Teamwork for every new ticket in Zendesk"
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Zendesk + Teamwork

"create new tasks in Teamwork for every new ticket in Zendesk"

Zendesk + Teamwork

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Calendar Event" from Teamwork.

Add your action

An action happens after the trigger—such as "Delete User" in Zendesk.

You’re connected!

Zapier seamlessly connects Teamwork and Zendesk, automating your workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

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Practical ways you can use Teamwork and Zendesk

Automate support ticket management

Design a workflow that automatically sorts, prioritizes, and assigns support tickets to available agents based on urgency and expertise.

Customer Support Ops

Manage IT security incidents

Create a structured workflow for identifying, assessing, and resolving IT security incidents such as breaches or malware attacks.

IT

Streamline task assignments

Develop a workflow to assign tasks efficiently to team members, track progress, and ensure timely completion to keep projects on schedule.

Project Management

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions

New Calendar Event
Triggered when you add a new calendar event.
Trigger
Instant
Try It
New Card
Triggered when you add a new card.
Trigger
Instant
Try It
New Comment
Triggered when you add a new comment.
Trigger
Instant
Try It
New Expense
Triggered when you add a new expense.
Trigger
Instant
Try It
New Invoice
Triggered when you add a new invoice.
Trigger
Instant
Try It
New Message
Triggered when you add a new message.
Trigger
Instant
Try It
New Milestone
Triggered when you add a new milestone.
Trigger
Instant
Try It
New Person
Triggered when you add a new person.
Trigger
Instant
Try It
- Trigger on
  Required
Trigger
Instant
Try It
New Status
Triggered when you add a new status.
Trigger
Instant
Try It
New Task List
Triggered when you add a new task list.
Trigger
Instant
Try It
New Time Entry
Triggered when you add a new time entry.
Trigger
Instant
Try It
- Title
  Required
- Description
- All Day
- Start
  Required
- End
  Required
- Where
- Attendees
- Event Type
- Privacy Type
  Required
- Show as Busy
- Project
  Required
- Notify All Attendees
- Who should be notified?
- Attendees Can Edit
- Project Users Can Edit
Action
Write
- Project
  Required
- Name
  Required
- Color
Action
Write
- Project
  Required
- Name
  Required
- Description
- Date
  Required
- Cost
  Required
Action
Write
- Project
  Required
- File
  Required
- Add Comment
  Required
- ContentType
- Author
- Attach File
- Who should be notified?
- Private to Owner Company?
- Who can see it?
Action
Write
- Project
  Required
- Invoice No./ID
  Required
- PO Number
- Description
- Issue Date
  Required
- Fixed Price
- Currency
  Required
Action
Write
- Project
  Required
- Link
  Required
- Add Comment
  Required
- ContentType
- Author
- Attach File
- Who should be notified?
- Private to Owner Company?
- Who can see it?
Action
Write
- Task ID
  Required
Action
Write
- Project
  Required
- Title
  Required
- Add Comment
  Required
- Category
- Attach File
- File
  Required
- File Name
  Required
- Who should be notified?
- Private to Owner Company?
- Who can see it?
- Tags
- Author
Action
Write
- Project
  Required
- Milestone
  Required
- Add Comment
  Required
- ContentType
- Author
- Attach File
- Who should be notified?
- Private to Owner Company?
- Who can see it?
Action
Write
- Task ID
  Required
- Column
  Required
- Old Column ID
Action
Write
- Project
  Required
- Notebook
  Required
- Add Comment
  Required
- ContentType
- Author
- Attach File
- Who should be notified?
- Private to Owner Company?
- Who can see it?
Action
Write
- Company
  Required
- FirstName
  Required
- LastName
  Required
- Email
  Required
- UserType
  Required
- PrivateNotes
- SendInvite
- SendInviteWithMessage
Action
Write
- Name
  Required
- Description
- Add Selected Users to this Project
- Project Owner
- Company
  Required
- Name of New Company to Create
- StartDate
- EndDate
- Category
- Tags
Action
Write
- User
  Required
- Status
  Required
- Notify
- Who should be notified?
Action
Write
- Project
  Required
- Task List
- Content
  Required
- Description
- StartDate
- DueDate
- Who is responsible?
  Required
- Notify
- Create as Another User
- Private to Owner Company?
- Who can see it?
- Priority
- Column
  Required
- Tags
- Attach File
- File
  Required
- File Name
  Required
- Desk Ticket ID
Action
Write
- Project
  Required
- Start Date and Time
  Required
- Duration Hours
  Required
- Duration Minutes
  Required
- Description
- User
  Required
Action
Write
- Project
  Required
- Task List
- Content
  Required
- Description
- StartDate
- DueDate
- Who is responsible?
  Required
- Notify
- Private to Owner Company?
- Who can see it?
- Priority
- Column
  Required
- Tags
- Attach File
- File
  Required
- File Name
  Required
- Desk Ticket ID
- Allow Update to Completed Task
- Fire Webhooks after Update
Action
Write
- Name
  Required
Action
Search
- Name
  Required
Action
Search
- Name
  Required
Action
Search
- Name
  Required
Action
Search
- Name
  Required
Action
Search
- Name
  Required
Action
Search
- Name
  Required
Action
Search
- Name
  Required
Action
Search
- Name
  Required
- Title
  Required
- Description
- All Day
- Start
  Required
- End
  Required
- Where
- Attendees
- Event Type
- Privacy Type
  Required
- Show as Busy
- Project
  Required
- Notify All Attendees
- Who should be notified?
- Attendees Can Edit
- Project Users Can Edit
Action
Search or write
- Name
  Required
- Website
Action
Search or write
- Name
  Required
- Project
  Required
- File Name
  Required
- File
  Required
- Display Name
- Description
- CategoryName
- Private to Owner Company?
- Who should be notified?
- Tags
Action
Search or write
- Name
  Required
- Project
  Required
- Description
- Link
  Required
- Open in New Window?
- Width
- Height
- Category
- Who should be notified?
- Private to Owner Company?
- Who can see it?
- Tags
Action
Search or write
- Name
  Required
- Project
  Required
- Milestone
  Required
- Add Comment
  Required
- ContentType
- Author
- Attach File
- Who should be notified?
- Private to Owner Company?
- Who can see it?
Action
Search or write
- Name
  Required
- Project
  Required
- Notebook
  Required
- Add Comment
  Required
- ContentType
- Author
- Attach File
- Who should be notified?
- Private to Owner Company?
- Who can see it?
Action
Search or write
- Name
  Required
- Company
  Required
- FirstName
  Required
- LastName
  Required
- Email
  Required
- UserType
  Required
- PrivateNotes
- SendInvite
- SendInviteWithMessage
Action
Search or write
- Name
  Required
- Project
  Required
- Task List
- Task
  Required
- Add Comment
  Required
- ContentType
- Author
- Attach File
- Who should be notified?
- Private to Owner Company?
- Who can see it?
Action
Search or write
- Name
  Required
- Project
  Required
- Task List
- Content
  Required
- Description
- StartDate
- DueDate
- Who is responsible?
  Required
- Notify
- Create as Another User
- Private to Owner Company?
- Who can see it?
- Priority
- Column
  Required
- Tags
- Attach File
- File
  Required
- File Name
  Required
- Desk Ticket ID
Action
Search or write
- Tags
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group_id
- Name
  Required
- Email
  Required
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
  Required
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External_id
- Email CC
- Attachment
Action
Write
- Ticket (Required for non-admins)
- Comment
  Required
- First Comment/Description format
- Should the comment be public?
Action
Write
- Organization
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
  Required
- Email
  Required
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Add Comment
  Required
Action
Write
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write

Calendar Event Reminder
Triggered when a calendar event reminder is sent.
Trigger
Instant
Try It
New Column
Triggered when you add a new column.
Trigger
Instant
Try It
New Company
Triggered when you add a new company.
Trigger
Instant
Try It
New File
Triggered when you add a new file.
Trigger
Instant
Try It
New Link
Triggered when you add a new link.
Trigger
Instant
Try It
New Message Reply
Triggered when you add a new message reply.
Trigger
Instant
Try It
New Notebook
Triggered when you add a new notebook.
Trigger
Instant
Try It
New Project
Triggered when you add a new project.
Trigger
Instant
Try It
New Risk
Triggered when you add a new risk.
Trigger
Instant
Try It
New Task
Triggered when you add a new task.
Trigger
Instant
Try It
- Trigger on
  Required
Trigger
Instant
Try It
- Task List Template
  Required
- Project
  Required
Action
Write
- Name
  Required
- Color
Action
Write
- Name
  Required
- Website
Action
Write
- Project
  Required
- Name
  Required
- Parent Category
Action
Write
- Project
  Required
- File Name
  Required
- File
  Required
- Display Name
- Description
- CategoryName
- Private to Owner Company?
- Who should be notified?
- Tags
Action
Write
- Project
  Required
- Name
  Required
- Parent Category
Action
Write
- Project
  Required
- Name
  Required
- Description
- Link
  Required
- Open in New Window?
- Width
- Height
- Category
- Who should be notified?
- Private to Owner Company?
- Who can see it?
- Tags
Action
Write
- Project
  Required
- Name
  Required
- Parent Category
Action
Write
- Project
  Required
- Message
  Required
- Add Comment
  Required
- Who should be notified?
- Author
Action
Write
- Project
  Required
- Title
  Required
- Description
- When is this due?
  Required
- Who is responsible?
  Required
- Notify
- Private to Owner Company?
- Who can see it?
- Reminder
- Tags
Action
Write
- Project
  Required
- Name
  Required
- Parent Category
Action
Write
- Project
  Required
- Name
  Required
- Description
- Content
  Required
- Category
- Send Notification to Self
- Who should be notified?
- Private to Owner Company?
- Who can see it?
- Tags
Action
Write
- Name
  Required
- Parent Category
Action
Write
- Project
  Required
- Add Selected Users to this Project
  Required
Action
Write
- Project
  Required
- Task List
- Task
  Required
- Add Comment
  Required
- ContentType
- Author
- Attach File
- Who should be notified?
- Private to Owner Company?
- Who can see it?
Action
Write
- Project
  Required
- Name
  Required
- Description
Action
Write
- Project
  Required
- Task List
- Task
  Required
- Start Date and Time
  Required
- Duration Hours
  Required
- Duration Minutes
  Required
- Description
- User
  Required
Action
Write
- Name
  Required
Action
Search
- Name
  Required
Action
Search
- Name
  Required
Action
Search
- Name
  Required
Action
Search
- Name
  Required
Action
Search
- Name
  Required
Action
Search
- Name
  Required
Action
Search
- Name
  Required
Action
Search
- Name
  Required
Action
Search
- Name
  Required
- Project
  Required
- Color
Action
Search or write
- Name
  Required
- Project
  Required
- File
  Required
- Add Comment
  Required
- ContentType
- Author
- Attach File
- Who should be notified?
- Private to Owner Company?
- Who can see it?
Action
Search or write
- Name
  Required
- Project
  Required
- Link
  Required
- Add Comment
  Required
- ContentType
- Author
- Attach File
- Who should be notified?
- Private to Owner Company?
- Who can see it?
Action
Search or write
- Name
  Required
- Project
  Required
- Title
  Required
- Add Comment
  Required
- Category
- Attach File
- File
  Required
- File Name
  Required
- Who should be notified?
- Private to Owner Company?
- Who can see it?
- Tags
- Author
Action
Search or write
- Name
  Required
- Project
  Required
- Title
  Required
- Description
- When is this due?
  Required
- Who is responsible?
  Required
- Notify
- Private to Owner Company?
- Who can see it?
- Reminder
- Tags
Action
Search or write
- Name
  Required
- Project
  Required
- Description
- Content
  Required
- Category
- Send Notification to Self
- Who should be notified?
- Private to Owner Company?
- Who can see it?
- Tags
Action
Search or write
- Name
  Required
- Description
- Add Selected Users to this Project
- Project Owner
- Company
  Required
- Name of New Company to Create
- StartDate
- EndDate
- Category
- Tags
Action
Search or write
- Name
  Required
- Project
  Required
- Description
Action
Search or write
New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- View
  Required
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket (Required for non-admins)
- Tags
Action
Write
- Ticket (Required for non-admins)
- Comment
  Required
- Should the comment be public?
- Attachment
Action
Write
- Ticket (Required for non-admins)
- Tags
Action
Write
- Ticket (Required for non-admins)
- Subject
  Required
- Assignee
- Group_id
- Status
  Required
- Comment
  Required
- First Comment/Description format
- Should the comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External_id
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
  Required
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Info
- Type
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group_id
- Name
  Required
- Email
  Required
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
  Required
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External_id
- Email CC
- Attachment
Action
Search or write
- Query
  Required
- Name
  Required
- Email
  Required
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

Learn how to automate Zendesk on the Zapier blog

About Teamwork

Teamwork is an easy-to-use online teamwork & project management software application that helps managers, staff and clients work together more productively online.

Learn moreLearn moreHelpHelp

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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