Teamwork Desk makes it easy for your team to handle any customer support queries that come their way.

Repetitive tasks can take away from the time you could be spending solving problems for your customers. Zapier helps your team stay on top of support tickets and provides easy access to your customer query details by automatically creating workflows in Teamwork Desk. You can also use Zapier to add your customers to your email lists so you can keep in touch long after their problem is solved. 

Here are some creative ways to use Teamwork Desk with Zapier:

 Help your teams collaborate on the best solution to your help desk tickets when you use Zapier to post new Teamwork Desk tickets to a Slack channel. 

 Create Teamwork Projects tasks for new Teamwork Desk tickets and then link them. That way your team knows exactly who the customer is, what the issue is, and how they are going to divide and conquer. Since the two are linked, both tools will be updated once the ticket is complete, so your customer service team knows nothing slipped through the cracks. 

 After a customer query is resolved, there’s always an opportunity to stay in touch with an email nurturing campaign or a company newsletter. You can use Zapier to add new customers to a MailChimp or ActiveCampaign list.

Teamwork Desk

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.)

Have direct access to your own email servers? Check out our IMAP and SMTP services!

Email by Zapier

Google Docs is an online word processor that lets you create and format text documents. Collaboratively edit documents with other people in real time.

We also support Google Sheets!

Google Docs

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

Gmail

SMTP stands for Simple Mail Transfer Protocol, which is an Internet standard for email transmission available in Microsoft, Google and Yahoo! products among millions of mail servers worldwide.

Check our IMAP service as well!

SMTP by Zapier

Quip is a modern productivity suite that enables you and your team to collaborate on any device. It works across iPhone, iPad, Android phones and tablets, and the desktop web. Quip has a simple and elegant interface that combines documents and messages into a single chat-like “thread” of updates, making collaboration immediate and easy. You can share documents, tables, checklists, and more so multiple people can edit and discuss together in a single, shared workspace.

Quip

Microsoft Office 365 Business is a complete office suite in the cloud. It provides all the standard office products like Excel, Outlook, Word, SharePoint and more, but available from any internet enabled computer!

Zapier does not currently support Outlook.com addresses or Home 365 accounts, only business or Enterprise.

Your Office 365 calendar and emails keep you on time and on task. Extend that organization by using Zapier to connect Office 365 to other apps you use at work. Set up workflows, what we call Zaps, to watch for changes in your calendar, email or contacts, and automatically carry out tasks in Slack, Zoom, Trello, or any of the 1000+ apps supported on Zapier.

Here are some ways you can use Office 365 with Zapier:

 Use more than one calendar? Copy your Outlook events to Google Calendar, so you're always on top of your schedule.

 Make sure you can access your contacts everywhere by adding new contacts in Office 365 to FullContact, Google Contacts, and other apps.

 Organize all your to-dos in one place by adding new Office 365 events in Trello, Todoist, or other project management apps.

Teamwork Desk

Microsoft Office 365

Teamwork Desk

Microsoft Office 365

Teamwork Desk + Microsoft Office 365 Integrations

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How Teamwork Desk + Microsoft Office 365 Integrations Work

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