SurveyMonkey + Zendesk

Create Zendesk tickets from new SurveyMonkey responses

Every new respondent deserves attention. Make sure none of them fall through the cracks, no matter how busy you get. Once this Zapier integration is active, it will trigger with every new response on SurveyMonkey. The details will then be sent to Zendesk, automatically creating a new ticket for each one so you can reply as soon as you're able.

When this happens...
New Response Notification With Answers
Triggers a notification when your survey is completed and sends the entire response. Only for SurveyMonkey annual paid users.
TriggerInstant
automatically do this!
Create Ticket
Create a new ticket.
ActionWrite

Try this template

Supported triggers and actions

What does this mean?

New Response Notification
Triggers a notification when your survey is completed.
Trigger
Instant
New Response Notification With Answers
Triggers a notification when your survey is completed and sends the entire response. Only for SurveyMonkey annual paid users.
Trigger
Instant
Create Contact
Creates a new contact in your address book.
Action
Write
Send Survey
Send a survey invitation to one or more contacts and/or emails.
Action
Write
Find Collector
Find a collector for one of your surveys.
Action
Search
Find Contact
Find one of your address book contacts.
Action
Search
Find Survey
Find one of your surveys.
Action
Search
New Group
Triggers when a new group is created.
Trigger
Scheduled
Zendesk
Triggers when a new organization is added to Zendesk.
Scheduled
Trigger
Zendesk
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
Scheduled
Trigger
Zendesk
Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.
Scheduled
Trigger
Zendesk
Triggers when a new ticket is added to a view.
Scheduled
Trigger
Zendesk
Triggers when a new user is created.
Scheduled
Trigger
Zendesk
Triggers when a new view is created.
Scheduled
Trigger
Zendesk
Create a new organization.
Scheduled
Action
Zendesk
Create a new ticket.
Scheduled
Action
Zendesk
Attach a file to an existing ticket.
Scheduled
Action
Zendesk
Add a comment to an existing ticket.
Scheduled
Action
Zendesk
Add one or more tags to an existing ticket.
Scheduled
Action
Zendesk
Update an existing organization.
Scheduled
Action
Zendesk
Update an existing ticket status or add comments.
Scheduled
Action
Zendesk
Update an existing user.
Scheduled
Action
Zendesk
Create a new user.
Scheduled
Action
Zendesk
Finds an existing agent.
Scheduled
Action
Zendesk
Finds an existing group.
Scheduled
Action
Zendesk
Finds an existing organization.
Scheduled
Action
Zendesk
Finds an existing ticket.
Scheduled
Action
Zendesk
Finds an existing user.
Scheduled
Action
Zendesk
Finds or creates a specific organization.
Scheduled
Action
Zendesk
Finds or creates a specific ticket.
Scheduled
Action
Zendesk
Finds or creates a specific user.
Scheduled
Action

About SurveyMonkey

SurveyMonkey is the easiest way to create surveys and get answers. SurveyMonkey lets you whip up a survey quickly and get targeted answers from the audience you want to ask.

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