Qualtrics Help & Support

What Qualtrics Triggers and Actions are Supported

Supported Triggers#

  • New Survey Response - Triggers when a new response for a survey is received.

Supported Searches#

  • None yet!

Supported Actions#

  • Distribute Survey via Email - Distributes a survey via email.
  • Distribute Survey via SMS - Distributes a survey via SMS. Your Qualtrics account must have SMS distribuitons enabled. See SMS Surveys.
  • Create or Update Contact - Creates a new Qualtrics contact, or updates the contact if it matches your Automatic Deduplication Settings.

How to Get Started with Qualtrics on Zapier

About the Qualtrics Integration#

  • Partner's documentation: More information can be found here.

Setting up the Qualtrics Integration#

When you start creating a Qualtrics Zap, you will be asked to connect your Qualtrics account.

Click to connect Qualtrics

Next, you'll be asked to enter your Qualtrics API key.

Qualtrics API Key

To locate your API Key in your Qualtrics account, please follow these steps:

  1. Enter your user ID: Click the silhouette in the top-right corner of your account, Select Account Settings, Click Qualtrics IDs, Click on any one of your Libraries to find IDs for contact lists (called “panels” here), messages, and other library content, Click on the name of any survey to find IDs for questions, quotas, and other survey elements.
  2. Enter your organization ID: When you log into Qualtrics normally on a desktop, the Organization ID is in the URL. The same goes for the URLs of surveys distributed by people in your organization.
  3. Enter your API token: Click on the silhouette in the top-right corner of your account, Select Account Settings, Click Qualtrics IDs on the navigation bar, In the box labeled API, click Generate Token.
  4. Add your Pool ID: The PoolID is used in API calls relating to XM Directory. To locate it, simply go to any page of your Contacts and look at the ID that starts with POOL_ at the end of the URL.

Qualtrics API Key in account

Paste your key back into your Zapier account and then “Continue.”

If all steps were successful your Qualtrics account will now be successfully connected.

Qualtrics connection successful

Common Problems with Qualtrics on Zapier

We don't have any common problems documented yet, but feel free to contact us so we can help you personally!

Need More Help? - Our support team is happy to help -- send us a message

Qualtrics is a research and experience platform making sophisticated research simple and empowering users to capture customer, product, brand & employee experience insights in one place.

Getting Started with Zapier