Connect Microsoft Office 365 and Zendesk to power AI-driven automation

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Choose a Trigger

Choose an Action

Launch your first automated workflow

Start with a template that brings Microsoft Office 365 and Zendesk together. Build enterprise-grade automation in minutes.

Our most popular template

Create Zendesk tickets from new Microsoft Office 365 emails
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Microsoft Office 365 + Zendesk
Create Zendesk tickets from new Microsoft Office 365 emails
Premium
Details
Try it
Microsoft Office 365 + Zendesk

Create Zendesk tickets from new Microsoft Office 365 emails

Details

Try it

Microsoft Office 365 + Zendesk

Create Zendesk tickets from new Microsoft Office 365 emails

Details

Try it

Microsoft Office 365 + Zendesk

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Microsoft Office 365 with Zendesk - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Calendar Event Start" from Microsoft Office 365.

Add your action

An action happens after the trigger—such as "Delete User" in Zendesk.

You’re connected!

Zapier seamlessly connects Microsoft Office 365 and Zendesk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Calendar
- Time Before
  Required
- Time Before (Unit)
  Required
Trigger
Polling
Try It
- Calendar
Trigger
Polling
Try It
- Shared Inbox
Trigger
Polling
Try It
New Flagged Email
Triggers when a new email is flagged.
Trigger
Polling
Try It
- Calendar
Trigger
Polling
Try It

- Email ID
  Required
- Categories
  Required
- Mark as Read
Action
Write
- Shared Mailbox
- Destination Folder
  Required
- Email ID
  Required
Action
Write

- Contact Folder
- First Name
  Required
- Last Name
- EmailAddresses
- BusinessPhones
- HomePhones
- MobilePhone
- JobTitle
- CompanyName
- Department
- Business Website URL
- FileAs
- PersonalNotes
- Street
- City
- State
- Postal Code
- Country or Region
- Street
- City
- State
- Postal Code
- Country or Region
- Street
- City
- State
- Postal Code
- Country or Region
Action
Write
- Shared Mailbox
- Email ID
  Required
- To Email(s)
- CC Email(s)
- BCC Email(s)
- Reply-To Email
- Subject
- Body Format
- Body
- Attachment
- Action for Files Larger Than 150MB
- Reply to All
Action
Write
- Contact to Delete
  Required
Action
Write
- Event
  Required
Action
Write
- Send From (Shared Mailbox)
- Email ID
  Required
- To Email(s)
  Required
- Comment
Action
Write
- Email ID
  Required
- Destination Folder
  Required
Action
Write
- Email ID
  Required
- Comment
Action
Write
- Send From (Shared Mailbox)
- To Email(s)
  Required
- CC Email(s)
- BCC Email(s)
- Subject
  Required
- Body Format
  Required
- Body
  Required
- Attachments
- Action for Files Larger Than 150MB
Action
Write
- Event
  Required
- Subject
- Start Date & Time
- End Date & Time
- All Day Event?
- Is Online Meeting?
- Hide attendees list?
- Description
- Show me as Free or Busy
- The importance of the event
- Merge with existing attendees?
- Attendees
- Categories
- Location
Action
Write
- Calendar
- Search Term
  Required
- Start Date & Time
- End Date & Time
Action
Search
- Search_info
- Search value
  Required
Action
Search
- Shared Mailbox
- Email ID
  Required
- Attachment ID
  Required
Action
Search
- Contact Folder
- First Name
  Required
- Last Name
- Email
- BusinessPhones
- HomePhones
- MobilePhone
- JobTitle
- CompanyName
- Department
- Business Website URL
- FileAs
- PersonalNotes
- Street
- City
- State
- Postal Code
- Country or Region
- Street
- City
- State
- Postal Code
- Country or Region
- Street
- City
- State
- Postal Code
- Country or Region
Action
Search or write
- Tags
  Required
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
Try It
- Important
- View
  Required
Trigger
Polling
Try It
New View
Triggers when a new view is created.
Trigger
Polling
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Follow-up Source Ticket
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write

- Shared Inbox
- Parent Folder
  Required
- Child Folder
Trigger
Polling
Try It
- Contact Folder
Trigger
Polling
Try It
- Parent Folder
- Child Folder
- Search terms
  Required
- Note
Trigger
Polling
Try It
- Parent Folder
- Child Folder
Trigger
Polling
Try It
- Event
  Required
- Merge with existing attendees?
- Attendees
  Required
Action
Write
- Distribution List
  Required
- User Email
  Required
Action
Write
- Calendar
- Subject
  Required
- Start Date & Time
  Required
- End Date & Time
  Required
- All Day Event?
- Description
- Show me as Free or Busy
- Attendees
- Categories
- Location
Action
Write
- Shared Mailbox
- To Email(s)
  Required
- CC Email(s)
- BCC Email(s)
- Subject
  Required
- Body Format
  Required
- Body
  Required
- Attachment
- Action for Files Larger Than 150MB
Action
Write
- Shared Mailbox
- Folder Name
  Required
- Parent Folder
Action
Write
- Shared Mailbox
- Email ID
  Required
Action
Write
- Shared Mailbox
- Email ID
  Required
- Flag Action
  Required
Action
Write
- Shared Mailbox
- Email ID
  Required
- Mark as
  Required
Action
Write
- Shared Mailbox
- Categories to Remove
  Required
- Email ID
  Required
Action
Write
- Send From (Shared Mailbox)
- Draft Email ID
  Required
Action
Write
- Shared Mailbox
- Email ID
  Required
- Importance
  Required
Action
Write
- Contact Folder
- Contact
  Required
- First Name
- Last Name
- EmailAddresses
- BusinessPhones
- HomePhones
- MobilePhone
- JobTitle
- CompanyName
- Department
- Business Website URL
- PersonalNotes
- Street
- City
- State
- Postal Code
- Country or Region
- Street
- City
- State
- Postal Code
- Country or Region
- Street
- City
- State
- Postal Code
- Country or Region
Action
Write
- Contact Folder
- First Name
- Last Name
- Email
Action
Search
- Folder_info
- Folder
  Required
- Search terms
- From address
- Start date
- End date
Action
Search
- Calendar
- Start date and time
  Required
- End date and time
  Required
Action
Search
New Group
Triggers when a new group is created.
Trigger
Polling
Try It
- View
  Required
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
Try It
New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

For AI agents & developers

Use Microsoft Office 365 and Zendesk with AI agents and code

Beyond Zap workflows. Call Microsoft Office 365 and Zendesk actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Microsoft Office 365 and Zendesk actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Add Attendees to Calendar Event
Delete User

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Microsoft Office 365 and Zendesk actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* office-365 / zendesk action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Practical ways you can use Microsoft Office 365 and Zendesk

Track Zendesk ticket activity in Office 365.

Zapier can send an email summary via Office 365 each time a ticket in Zendesk receives an update. This workflow keeps business owners informed on support activity without logging into Zendesk.

Business Owner

Try it

Sync Zendesk tickets with Office 365 calendar events.

Use Zapier to create an Office 365 calendar event whenever a ticket in Zendesk needs to be escalated into a meeting. This streamlines communication and ensures no important client issues are overlooked.

Customer Support Ops

Try it

Alert IT about flagged emails in Zendesk.

When a flagged email is received in Office 365, Zapier can create a Zendesk ticket automatically. This ensures that your IT team is immediately notified about issues or concerns requiring technical review, enabling more timely resolutions.

Try it

Learn how to automate Microsoft Office 365 on the Zapier blog

Learn how to automate Zendesk on the Zapier blog

Make work flow with AI

Level up your Microsoft Office 365 to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Microsoft Office 365 + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Microsoft Office 365 and Zendesk

How do I connect Microsoft Office 365 with Zendesk?

Connecting Microsoft Office 365 with Zendesk involves setting up a workflow in our platform to allow automation between the two applications. You can use triggers such as receiving an email in Office 365 to create actions like generating a ticket in Zendesk.

What triggers can I set up between Microsoft Office 365 and Zendesk integration?

Our integration allows you to set up triggers based on various events such as new emails received in your Office 365 inbox, calendar events or updates on contacts, which can prompt actions like creating or updating tickets in Zendesk.

Are there any specific actions supported when integrating Microsoft Office 365 with Zendesk?

Yes, once a trigger event occurs, you can configure actions like creating new tickets, updating existing tickets, adding notes to tickets, or even sending notifications within Zendesk.

Is it possible to synchronize calendars between Microsoft Office 365 and Zendesk?

Through our integration feature, you can set specific triggers on your Microsoft Office 365 calendar events that could update records or manage appointments and meetings within the Zendesk environment.

Can I automate ticket creation from emails received in my Outlook (Office 365)?

Absolutely. By setting an email reception as a trigger within our system, you can automate the creation of tickets in Zendesk whenever specific types or emails from certain addresses are received.

What happens if a batch of data fails to transfer between Microsoft Office 365 and Zendesk?

In case of failures during data transfers between Microsoft Office 365 and Zendesk, we provide detailed logs and error reports that allow you to troubleshoot and rectify issues quickly.

Is technical support available for integrating Microsoft Office 365 with Zendesk?

Yes, we offer comprehensive technical support for integration setups between Microsoft Office 365 and Zendesk. Our team is available to help troubleshoot any issues you might encounter during setup or operation.

About Microsoft Office 365

Microsoft Office 365 Business is a complete office suite in the cloud. It provides all the standard office products like Excel, Outlook, Word, SharePoint and more, but available from any internet enabled computer! Zapier does not currently support Outlook.com addresses or Home 365 accounts, only business or Enterprise.

Learn moreLearn moreHelpHelp

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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Connect Microsoft Office 365 and Zendesk to power AI-driven automation

Launch your first automated workflow

Create Zendesk tickets from new Microsoft Office 365 emails

Create Zendesk tickets from new Microsoft Office 365 emails

Create Zendesk tickets from new Microsoft Office 365 emails

Create Zendesk tickets from new Microsoft Office 365 emails

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Use Microsoft Office 365 and Zendesk with AI agents and code

Connect via Zapier MCP

Call from code with the Zapier SDK

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Practical ways you can use Microsoft Office 365 and Zendesk

Track Zendesk ticket activity in Office 365.

Sync Zendesk tickets with Office 365 calendar events.

Alert IT about flagged emails in Zendesk.

Learn how to automate Microsoft Office 365 on the Zapier blog

6 ways to automate Microsoft Office 365

Learn how to automate Zendesk on the Zapier blog

7 ways to use Zapier's Zendesk integration

Make work flow with AI

Frequently Asked Questions about Microsoft Office 365 + Zendesk integrations

Connect Microsoft Office 365 to Zendesk on the world's largest no-code automation platform