Connect Microsoft Office 365 and Zendesk to unlock the power of automation
- No credit card required
- Free forever for core features
- 14-day trial for premium features and apps
Set up your first integration
Quickly connect Microsoft Office 365 to Zendesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Microsoft Office 365 with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Calendar Event Start" from Microsoft Office 365.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects Microsoft Office 365 and Zendesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Calendar
- Time BeforeRequired
- Time Before (Unit)Required
Try ItTriggerPolling- Calendar
Try ItTriggerPolling- Shared Inbox
Try ItTriggerPolling- New Flagged Email
Triggers when a new email is flagged.
Try ItTriggerPolling
- Parent FolderRequired
- Child Folder
Try ItTriggerPolling- Contact Folder
Try ItTriggerPolling- Parent Folder
- Child Folder
- Search termsRequired
- Note
Try ItTriggerPolling- Parent Folder
- Child Folder
Try ItTriggerPolling
Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023
93%
Customers who say using Zapier has made them better at their job
25m
Customers have created over 25 million Zaps on the platform
6 mins
The average user takes less than 6 minutes to set up a Zap
Practical ways you can use Microsoft Office 365 and Zendesk
Track Zendesk ticket activity in Office 365.
Zapier can send an email summary via Office 365 each time a ticket in Zendesk receives an update. This workflow keeps business owners informed on support activity without logging into Zendesk.
Business OwnerSync Zendesk tickets with Office 365 calendar events.
Use Zapier to create an Office 365 calendar event whenever a ticket in Zendesk needs to be escalated into a meeting. This streamlines communication and ensures no important client issues are overlooked.
Customer Support Ops
Alert IT about flagged emails in Zendesk.
When a flagged email is received in Office 365, Zapier can create a Zendesk ticket automatically. This ensures that your IT team is immediately notified about issues or concerns requiring technical review, enabling more timely resolutions.
ITLearn how to automate Microsoft Office 365 on the Zapier blog
Learn how to automate Zendesk on the Zapier blog
Frequently Asked Questions about Microsoft Office 365 + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Microsoft Office 365 and Zendesk
How do I connect Microsoft Office 365 with Zendesk?
Connecting Microsoft Office 365 with Zendesk involves setting up a workflow in our platform to allow automation between the two applications. You can use triggers such as receiving an email in Office 365 to create actions like generating a ticket in Zendesk.
What triggers can I set up between Microsoft Office 365 and Zendesk integration?
Our integration allows you to set up triggers based on various events such as new emails received in your Office 365 inbox, calendar events or updates on contacts, which can prompt actions like creating or updating tickets in Zendesk.
Are there any specific actions supported when integrating Microsoft Office 365 with Zendesk?
Yes, once a trigger event occurs, you can configure actions like creating new tickets, updating existing tickets, adding notes to tickets, or even sending notifications within Zendesk.
Is it possible to synchronize calendars between Microsoft Office 365 and Zendesk?
Through our integration feature, you can set specific triggers on your Microsoft Office 365 calendar events that could update records or manage appointments and meetings within the Zendesk environment.
Can I automate ticket creation from emails received in my Outlook (Office 365)?
Absolutely. By setting an email reception as a trigger within our system, you can automate the creation of tickets in Zendesk whenever specific types or emails from certain addresses are received.
What happens if a batch of data fails to transfer between Microsoft Office 365 and Zendesk?
In case of failures during data transfers between Microsoft Office 365 and Zendesk, we provide detailed logs and error reports that allow you to troubleshoot and rectify issues quickly.
Is technical support available for integrating Microsoft Office 365 with Zendesk?
Yes, we offer comprehensive technical support for integration setups between Microsoft Office 365 and Zendesk. Our team is available to help troubleshoot any issues you might encounter during setup or operation.
