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Connect Microsoft Office 365 and Zendesk to unlock the power of automation

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How Zapier works

Zapier makes it easy to integrate Microsoft Office 365 with Zendesk - no code necessary. See how you can get setup in minutes.

Select a trigger from Microsoft Office 365

A trigger is an event that starts your Zap and runs the workflow. For example, with Microsoft Office 365, a trigger could be "Calendar Event Start."
A trigger is the event that kicks off your automated workflow.

Setup an action from Zendesk

An action is what takes place after the automation is triggered. For example, with Zendesk, the action could be "Delete User."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Microsoft Office 365 to Zendesk

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Triggers and actions are the main components of every automated workflow.

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Make work flow with AI

Level up your Microsoft Office 365 to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about Microsoft Office 365 + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Microsoft Office 365 and Zendesk

How do I connect Microsoft Office 365 with Zendesk?

Connecting Microsoft Office 365 with Zendesk involves setting up a workflow in our platform to allow automation between the two applications. You can use triggers such as receiving an email in Office 365 to create actions like generating a ticket in Zendesk.

What triggers can I set up between Microsoft Office 365 and Zendesk integration?

Our integration allows you to set up triggers based on various events such as new emails received in your Office 365 inbox, calendar events or updates on contacts, which can prompt actions like creating or updating tickets in Zendesk.

Are there any specific actions supported when integrating Microsoft Office 365 with Zendesk?

Yes, once a trigger event occurs, you can configure actions like creating new tickets, updating existing tickets, adding notes to tickets, or even sending notifications within Zendesk.

Is it possible to synchronize calendars between Microsoft Office 365 and Zendesk?

Through our integration feature, you can set specific triggers on your Microsoft Office 365 calendar events that could update records or manage appointments and meetings within the Zendesk environment.

Can I automate ticket creation from emails received in my Outlook (Office 365)?

Absolutely. By setting an email reception as a trigger within our system, you can automate the creation of tickets in Zendesk whenever specific types or emails from certain addresses are received.

What happens if a batch of data fails to transfer between Microsoft Office 365 and Zendesk?

In case of failures during data transfers between Microsoft Office 365 and Zendesk, we provide detailed logs and error reports that allow you to troubleshoot and rectify issues quickly.

Is technical support available for integrating Microsoft Office 365 with Zendesk?

Yes, we offer comprehensive technical support for integration setups between Microsoft Office 365 and Zendesk. Our team is available to help troubleshoot any issues you might encounter during setup or operation.

Connect Microsoft Office 365 and Zendesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
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Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
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Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
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Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.