Integrate Microsoft Teams with Intercom to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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Zapier makes it easy to integrate Microsoft Teams with Intercom - no code necessary. See how you can get setup in minutes.

Select a trigger from Microsoft Teams

A trigger is an event that starts your Zap and runs the workflow. For example, with Microsoft Teams, a trigger could be "New Channel."

A trigger is the event that kicks off your automated workflow.

Setup an action from Intercom

An action is what takes place after the automation is triggered. For example, with Intercom, the action could be "Add Note."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Microsoft Teams to Intercom

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Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect Microsoft Teams to Intercom with a Zapier template.

Our most popular template

Send new Intercom conversations to Microsoft Teams as chat messages
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Intercom + Microsoft Teams
Send Microsoft Teams channel messages for new Intercom conversations
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Intercom + Microsoft Teams
Send channel messages in Microsoft Teams when new leads are added in Intercom
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Intercom + Microsoft Teams
Send new Intercom conversations to Microsoft Teams as chat messages
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Intercom + Microsoft Teams
Send channel messages in Microsoft Teams for new conversations in Intercom
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Intercom + Microsoft Teams
"forward new Microsoft Teams chat messages to Intercom as incoming messages"
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Microsoft Teams + Intercom

Send new Intercom conversations to Microsoft Teams as chat messages

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Intercom + Microsoft Teams

Send Microsoft Teams channel messages for new Intercom conversations

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Intercom + Microsoft Teams

Send channel messages in Microsoft Teams when new leads are added in Intercom

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Intercom + Microsoft Teams

Send new Intercom conversations to Microsoft Teams as chat messages

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Intercom + Microsoft Teams

Send channel messages in Microsoft Teams for new conversations in Intercom

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Intercom + Microsoft Teams

"forward new Microsoft Teams chat messages to Intercom as incoming messages"

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Microsoft Teams + Intercom

Send channel messages in Microsoft Teams when new tags are added to conversations in Intercom
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Intercom + Microsoft Teams

Make work flow with AI

Level up your Microsoft Teams to Intercom integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Frequently Asked Questions about Microsoft Teams + Intercom integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Microsoft Teams and Intercom

How can I integrate Intercom with Microsoft Teams using Zapier?

You can integrate Intercom with Microsoft Teams using our platform by setting up a Zap. Start by choosing Intercom as the trigger app and select a trigger event like 'New Conversation' or 'New User'. Then, choose Microsoft Teams as the action app and select an action like 'Send Channel Message' or 'Create Channel'. This allows for automated communication between the two services.

What triggers are available for Intercom in a Zapier integration?

When integrating Intercom with Microsoft Teams through our platform, you can use various triggers from Intercom such as 'New Conversation', 'User Tag Added', and 'Lead Added Email'. These triggers help initiate actions in Microsoft Teams based on specific events occurring in Intercom.

Are there any actions in Microsoft Teams that I can automate using this integration?

Yes, when integrating with Intercom, you can automate several actions in Microsoft Teams such as sending messages to a channel, creating new channels, and updating team tabs. By setting these actions within our platform, your communication flow becomes more streamlined across both applications.

Can I receive notifications in Microsoft Teams for new conversations in Intercom?

Absolutely. By creating a zap that has an Intercom trigger for 'New Conversation' and a corresponding action to send a message to a specific channel in Microsoft Teams, you will be notified instantly of any new activity straight via your chosen team’s channel.

Is it possible to create a channel automatically in Microsoft Teams when tagged users appear in Intercom?

Indeed, you can set up this automation by using the trigger 'User Tag Added' on Intercom. You would match this with an action like 'Create Channel' on Microsoft Teams through our platform. This helps organize your team's workspace dynamically based on how customers are categorized or engaged within your system.

How do we manage duplicate messages triggering from similar user interactions between apps?

To manage duplicate messages effectively during integration between Intercom and Microsoft Teams, carefully define distinct trigger conditions within your zaps. For example, ensure each zap reflects unique identifiers or workflows so that overlapping events don't prompt repetitive notifications across platforms.

Can I tailor the information included in notifications sent to Microsoft Teams from Intercom?

Yes, customization is key. When setting up an action like sending messages to a channel on MS Teams triggered by events from Intercom within our tool, you can modify message content including dynamic user data pulled from triggers ensuring relevant information is shared with your team.

Connect Microsoft Teams and Intercom to integrate crucial parts of your business

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Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Create more impactful campaigns with automation

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Provide world-class support with a little help from automation

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Automate your way to actionable, up-to-date data

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Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

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Connect Microsoft Teams and Intercom to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Team
  Required
Trigger
Scheduled
Try It
- Chat
  Required
- Exclude messages by you?
Trigger
Scheduled
Try It
- Team
  Required
Trigger
Scheduled
Try It
- Team
  Required
- Channel
  Required
- Message
  Required
Trigger
Scheduled
Try It
- Team
  Required
- Channel Name
  Required
- Description
Action
Write

- Team
  Required
- Channel
  Required
- Message Text Format
- Message
  Required
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
Try It
Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
Try It
- Message body format
Trigger
Instant
Try It
New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
Try It
New User
Triggers when a new User is created.
Trigger
Instant
Try It
Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
- Email
  Required
- Body
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company
  Required
Action
Write
- Tag
  Required
- Reply Type
  Required
- Body
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Body
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Company Name
  Required
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write

- Team
  Required
- Channel
  Required
- Member
- Highlight Word
Trigger
Scheduled
Try It
New Chat
Triggers when a new chat is created.
Trigger
Scheduled
Try It
- Team
  Required
- Channel
  Required
Trigger
Scheduled
Try It
- Team
  Required
- Channel Name
  Required
- Description
- Favorite for All?
Action
Write
- Team
  Required
- Channel
  Required
- Message ID
  Required
- Reply Content
  Required
Action
Write
- Chat
  Required
- Message Text Format
- Message Text
  Required
Action
Write
Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
Try It
New Lead
Triggers when a new Lead is created.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
New Company
Triggers when a new Company is created.
Trigger
Instant
Try It
New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
- Updates
  Required
- Update sample
Trigger
Instant
Try It
New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
Try It
- Contact identifier type
  Required
- Tag selection method
Action
Write
- User Association Note
- Company
  Required
- Warning
- Company Name
  Required
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Body
Action
Write
- Company
  Required
- Company Name
  Required
- Untag?
Action
Write
- Email
  Required
- Company Name
  Required
- User ID
- Company
  Required
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write

Learn how to automate Microsoft Teams on the Zapier blog

Learn how to automate Intercom on the Zapier blog

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

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About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.