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Connect Microsoft Dynamics 365 CRM and Pardot to unlock the power of automation

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Zapier makes it easy to integrate Microsoft Dynamics 365 CRM with Pardot - no code necessary. See how you can get setup in minutes.

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Microsoft Dynamics 365 CRM
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Microsoft Dynamics 365 CRM
1. Choose trigger event
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Pardot
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Pardot
2. Choose action
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1. Select the event
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Microsoft Dynamics 365 CRM
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Account" from Microsoft Dynamics 365 CRM.

Add your action

An action happens after the trigger—such as "Add Prospect to List" in Pardot.

You’re connected!

Zapier seamlessly connects Microsoft Dynamics 365 CRM and Pardot, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • Microsoft Dynamics 365 CRM triggers, actions, and search
    New Account

    Triggers when a new account is created.

    Trigger
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    • Custom Entity
      Required
    Trigger
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    • Info
    Trigger
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Customers have created over 25 million Zaps on the platform

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Connect Microsoft Dynamics 365 CRM and Pardot to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Learn how to automate Microsoft Dynamics 365 CRM on the Zapier blog

Learn how to automate Pardot on the Zapier blog

Make work flow with AI

Level up your Microsoft Dynamics 365 CRM to Pardot integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about Microsoft Dynamics 365 CRM + Pardot integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Microsoft Dynamics 365 CRM and Pardot

How can I sync contacts between Microsoft Dynamics 365 CRM and Pardot?

We facilitate syncing of contacts by setting up triggers in Dynamics 365 CRM that automatically push new or updated contact data to Pardot. You can configure the system to update Pardot lists, ensuring all contact information stays current across both platforms.

Can I track email engagement in Dynamics 365 CRM from campaigns launched through Pardot?

Yes, our integration enables pulling email engagement metrics such as opens and click-through rates from Pardot into Dynamics 365 CRM. By setting up specific triggers based on actions taken in these emails, you can have this engagement data reflected within your CRM.

Is it possible to automate lead score updates from Pardot to Microsoft Dynamics 365?

Absolutely, you can automate lead score updates by establishing a trigger in Pardot that sends the scoring information directly to Microsoft Dynamics 365 CRM. This process ensures that your sales team has access to the most updated lead scores for prioritization.

What if a contact opts out in one platform, will it reflect in the other system?

When a contact opts out of communications in either Microsoft Dynamics 365 CRM or Pardot, we provide an automation option to mirror this status across both systems. Setting up sync triggers allows opt-out preferences to be universally respected.

How do I ensure that only qualified leads are sent from Microsoft Dynamics 365 CRM to Pardot?

To ensure only qualified leads are transferred, create a trigger within Microsoft Dynamics 365 CRM based on pre-determined criteria such as lead score or source. This trigger will filter out unqualified leads, sending only those that meet your specifications into Pardot.

Are tags supported when syncing between these two platforms?

Tags can be synced by creating specific conditions for tag transfers via our integration setup. If certain criteria are met within either platform, the corresponding tags will be applied and synchronized across both Microsoft Dynamics 365 CRM and Pardot.

Can activities from within Dynamics 365, like tasks and calls, be tracked within Pardot for reporting purposes?

Yes, through our integration setup you can map activity types such as tasks or calls from Dynamics 365 directly into Pardot reports. This mapping provides comprehensive visibility into customer interactions regardless of where they happen.

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About Microsoft Dynamics 365 CRM
Microsoft Dynamics is built for any device, anywhere. Built for you. For Dynamics Version 9 and Dynamics 365.
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About Pardot
Pardot is no-hassle marketing automation that makes sales and marketing teams best friends. Increase marketing accountability, gain greater insight into ROI, and much more.
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