Connect M1 and Freshdesk to power AI-driven automation
- No-code AI automation
- Full audit trails and controls
- SOC 2 and GDPR compliant
- Easy visual workflow builder
- 8,000+ apps, 450+ AI tools
- Free tier available
How Zapier works
Zapier makes it easy to integrate M1 with Freshdesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Call" from M1.
Add your action
An action happens after the trigger—such as "Add Notes to a Ticket" in Freshdesk.
You’re connected!
Zapier seamlessly connects M1 and Freshdesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Direction
- InboxRequired
Try ItTriggerInstant- StatusRequired
- InboxRequired
Try ItTriggerInstant- InboxRequired
Try ItTriggerInstant- New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerInstant
- InboxRequired
Try ItTriggerInstant- Direction
- InboxRequired
Try ItTriggerInstant- InboxRequired
Try ItTriggerInstant- New Contact
Triggers when a new customer is created.
Try ItTriggerInstant
Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023




93%
Customers who say using Zapier has made them better at their job
25m
Customers have created over 25 million Zaps on the platform
6 mins
The average user takes less than 6 minutes to set up a Zap