Connect Zendesk and LinkedIn to unlock the power of automation
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Set up your first integration
Quickly connect Zendesk to LinkedIn with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Zendesk with LinkedIn - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Group" from Zendesk.
Add your action
An action happens after the trigger—such as "Create Company Update" in LinkedIn.
You’re connected!
Zapier seamlessly connects Zendesk and LinkedIn, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Group
Triggers when a new group is created.
Try ItTriggerPolling - ViewRequired
Try ItTriggerPolling- Who can view suspended tickets
Try ItTriggerPolling
- TagsRequired
Try ItTriggerPolling- Organization
Try ItTriggerPolling- New Organization
Triggers when a new organization is created.
Try ItTriggerPolling - Ticket (Required for non-admins)
Try ItTriggerPolling
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Connect Zendesk and LinkedIn to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Provide world-class support with a little help from automation
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Resolve incidents faster with automation
Learn how to automate Zendesk on the Zapier blog
Learn how to automate LinkedIn on the Zapier blog
Frequently Asked Questions about Zendesk + LinkedIn integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Zendesk and LinkedIn
How does integrating Zendesk with LinkedIn work?
Integrating Zendesk with LinkedIn involves creating automated workflows using triggers and actions. A trigger might be a new ticket in Zendesk, which can then prompt an action such as sending a message on LinkedIn to notify about ticket updates. Our integration platform facilitates this seamless connection between the two applications.
What triggers are available when connecting Zendesk with LinkedIn?
When connecting Zendesk with LinkedIn, you can use various triggers like when a new ticket is created, updated, or closed in Zendesk. These events can initiate actions such as posting updates on your LinkedIn profile or sending targeted messages to specific contacts.
Can I create automated responses from LinkedIn using information from Zendesk tickets?
Yes, you can set up an automated workflow where specific details from incoming Zendesk tickets are used to craft responses that are sent through LinkedIn. This allows real-time interaction with your network based on support activity.
Is it possible to track LinkedIn interactions within Zendesk?
Absolutely! You can configure the integration to log activities from LinkedIn interactions directly into your Zendesk account. For example, when someone responds to a message sent via LinkedIn after a ticket update, that interaction can be tracked in the corresponding ticket thread within Zendesk.
What happens if there's an error during the integration process?
If there's an error during the integration process between Zendesk and LinkedIn, our system will notify you immediately. Common issues might include authentication errors or misconfigured triggers/actions. Clear instructions will be provided to resolve any issues and resume normal operations quickly.
Are there any limitations I should be aware of when using this integration?
There may be some limitations depending on the specifics of API access for both platforms. For instance, rate limits imposed by either service could impact how many times actions or triggers can occur within a given timeframe. Always ensure that your workflows align accordingly.
Can I customize what information gets shared between Zendesk and LinkedIn?
Yes, customization is possible and encouraged. You have control over what specific data fields from Zendesk tickets are shared with your LinkedIn network. This helps tailor the communication strategy for better alignment with personal or business goals.
