Integrate HubSpot with Zendesk to automate your work
How Zapier works
Zapier makes it easy to integrate HubSpot with Zendesk - no code necessary. See how you can get setup in minutes.
Select a trigger from HubSpot
Setup an action from Zendesk
That’s it! You just connected HubSpot to Zendesk
Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023
93%
Customers who say using Zapier has made them better at their job
25m
Customers have created over 25 million Zaps on the platform
6 mins
The average user takes less than 6 minutes to set up a Zap
Set up your first integration
Quickly connect HubSpot to Zendesk with a Zapier template.
Our most popular template
Frequently Asked Questions about HubSpot + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with HubSpot and Zendesk
How can I integrate HubSpot with Zendesk?
You can integrate HubSpot with Zendesk by using triggers and actions within our platform. This allows data to be automatically transferred between the two applications based on specific events such as a new ticket creation or a deal status update.
What types of triggers are available when integrating HubSpot with Zendesk?
Our integration supports various triggers like new contact creation in HubSpot, ticket status changes in Zendesk, and form submissions. These triggers help automate workflows between the two platforms.
Can I create new contacts in HubSpot from Zendesk tickets?
Yes, you can set up a workflow that automatically creates a new contact in HubSpot each time a ticket is created in Zendesk. This process involves setting up specific triggers and actions for seamless data synchronization.
Is it possible to update Zendesk tickets based on HubSpot CRM activities?
Certainly! You can configure actions so that when specific activities happen in your HubSpot CRM—such as deal closures or note additions—your corresponding Zendesk tickets get updated accordingly.
Do I need any coding skills to set up the integration?
No coding skills are required. Our intuitive interface allows you to connect and configure the integration through simple drag-and-drop functionalities involving triggers and actions.
How do I handle duplicate data when integrating these platforms?
Our system includes options to filter out duplicates by setting conditions and rules within your trigger-action setup, ensuring that only unique and relevant data is synced.
Can automated follow-up tasks be created in HubSpot from resolved Zendesk tickets?
Yes, by configuring an action for resolved tickets, you can automatically create follow-up tasks or reminders within HubSpot, helping streamline your post-resolution customer engagement process.
Connect HubSpot and Zendesk to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
Create more impactful campaigns with automation
Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Practical ways you can use HubSpot and Zendesk
New customers support tickets get added to CRM.
When a new ticket is created in Zendesk, Zapier can automatically create a new contact in HubSpot. This ensures that all customer interactions are tracked in one place, improving customer relationship management and follow-ups.
Business owner
Sync new ticket details to CRM.
Whenever a new ticket is created in Zendesk, Zapier instantly creates a corresponding deal or contact in HubSpot. This integration streamlines the workflow by ensuring support tickets are synced with sales and marketing efforts.
Customer support ops
Log Zendesk ticket metrics for analysis.
Trigger an update every time a new ticket is created in Zendesk, and Zapier will log the details into HubSpot custom objects. This allows data science teams to analyze ticket trends and improve service strategies based on data-driven insights.
Data science
Capture customer issues as tickets.
When sales reps log issues or feedback from customers in HubSpot, Zapier creates corresponding tickets in Zendesk. This ensures customer issues are tracked and resolved efficiently, while keeping sales teams informed.
Sales ops
Track employee inquiries as tickets.
When employees submit inquiries or requests using internal forms logged via HubSpot, Zapier automates the creation of tickets in Zendesk. This ensures HR can efficiently manage and resolve staff requests within their existing support framework.
HR & recruiting opsConnect HubSpot and Zendesk to unlock the power of automation
With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
