Connect Google Docs and Zendesk to unlock the power of automation

Yes, you can set up a trigger in Zendesk for whenever a new ticket is created or updated. This trigger can then initiate an action to create a new Google Doc using the information from the ticket, such as customer queries or support details.

Certainly, you can configure triggers within Zendesk to capture events like ticket status updates or field changes. These triggers can be used to automatically update specific sections of a linked Google Doc with the latest information.

Although direct notifications aren't possible from Google Docs to Zendesk, you can track changes by having triggered actions in other integrated systems that notify agents when key documents are modified.

You can export various types of data such as ticket details, customer messages, agent responses, and any custom fields you've set up within your Zendesk instance into a Google Doc.

Currently, while you can't directly insert attachments into the document content through automation, you could create links or references to those attachments within your Google Docs through integration workflows.

While our integration focuses more on data handling between platforms, managing specific permissions would typically be handled directly within Google's interface unless combined with additional third-party solutions that focus on permission management.

We employ secure authorization methods like OAuth2 during integration setup. However, it's crucial for users to follow best practices regarding access control and regularly review both platforms' security settings.