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How Zapier works
Zapier makes it easy to integrate GitLab with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Code Snippet Comment" from GitLab.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects GitLab and Zendesk, automating your workflow.
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Frequently Asked Questions about GitLab + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with GitLab and Zendesk
How do I create a trigger for an issue created in GitLab to open a ticket in Zendesk?
To set up a trigger that automatically creates a Zendesk ticket whenever an issue is created in GitLab, you'll need to configure the integration tool we provide. Define a trigger event based on 'Issue Created' within your GitLab account. Then, set the corresponding action in Zendesk to 'Create Ticket', specifying any necessary fields such as priority or category.
Can existing GitLab issues update Zendesk tickets automatically?
Yes, you can automate updates between existing GitLab issues and Zendesk tickets. Set up a trigger in our integration system where any updates made to specific issues in GitLab will automatically apply changes to linked Zendesk tickets. Ensure the mapping fields between both platforms are correctly configured so that status, comments, or responsible agents reflect accurately.
What actions can be triggered in Zendesk from a GitLab merge request?
When you initiate or complete a merge request in GitLab, different actions can be triggered within Zendesk using our integration tool. You might choose to update a ticket's status, notify specific team members by comments or alerts, or even close tickets upon successful merges. Customize these actions based on your workflow needs.
Is it possible to automate notifications on Zendesk when there's a new push to the master branch of my repository?
Absolutely! Our integration can route notifications from GitLab pushes directly into Zendesk. By setting a trigger for pushes to the master branch within GitLab, you can decide whether something like sending alerts or creating logs should occur within your Zendesk setup.
How does syncing comments between GitLab and Zendesk work?
Comments made on linked issues and tickets will mirror across both platforms through our integration. If someone comments on an issue in GitLab, it will reflect as an internal note or comment on the connected ticket in Zendesk and vice versa. Establishing secure API connections ensures this happens seamlessly.
Can we add tags automatically to Zendesk tickets from specific labels used in GitLab?
Yes, if specific labels are applied to an issue within your GitLab projects, you can configure these as triggers using our platform so they add particular tags automatically onto associated Zendesk tickets—helping streamline categorization and management processes.
How do I ensure only certain high-priority GitLab issues create urgent tickets in Zendesk?
To ensure only high-priority issues convert into urgent tickets inside Zendesk via our integration, define granular triggers based on priority labels set within your project management process. You can specify rules stating that only 'High' or 'Critical' labeled issues result in urgent status upon transfer.
Connect GitLab and Zendesk to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- ProjectRequired
Try ItTriggerInstant- ProjectRequired
Try ItTriggerInstant- ProjectRequired
- Event
Try ItTriggerInstant- ProjectRequired
- Event
Try ItTriggerInstant
- ProjectRequired
- Branch or Tag
Try ItTriggerPolling- ProjectRequired
- Event
Try ItTriggerInstant- ProjectRequired
Try ItTriggerInstant- ProjectRequired
- Event
- Job Name
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