Connect GitLab and Zendesk to unlock the power of automation

No credit card required
Free forever for core features
14-day trial for premium features and apps

Choose a Trigger

Choose an Action

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate GitLab with Zendesk - no code necessary. See how you can get setup in minutes.

Select a trigger from GitLab

A trigger is an event that starts your Zap and runs the workflow. For example, with GitLab, a trigger could be "New Code Snippet Comment."

A trigger is the event that kicks off your automated workflow.

Setup an action from Zendesk

An action is what takes place after the automation is triggered. For example, with Zendesk, the action could be "Delete User."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected GitLab to Zendesk

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

G2 Badge - Most Implementable - Winter 2024

G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your GitLab to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Illustration of AI enhancing Zapier workflows with automation and app integrations.

Frequently Asked Questions about GitLab + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with GitLab and Zendesk

How do I create a trigger for an issue created in GitLab to open a ticket in Zendesk?

To set up a trigger that automatically creates a Zendesk ticket whenever an issue is created in GitLab, you'll need to configure the integration tool we provide. Define a trigger event based on 'Issue Created' within your GitLab account. Then, set the corresponding action in Zendesk to 'Create Ticket', specifying any necessary fields such as priority or category.

Can existing GitLab issues update Zendesk tickets automatically?

Yes, you can automate updates between existing GitLab issues and Zendesk tickets. Set up a trigger in our integration system where any updates made to specific issues in GitLab will automatically apply changes to linked Zendesk tickets. Ensure the mapping fields between both platforms are correctly configured so that status, comments, or responsible agents reflect accurately.

What actions can be triggered in Zendesk from a GitLab merge request?

When you initiate or complete a merge request in GitLab, different actions can be triggered within Zendesk using our integration tool. You might choose to update a ticket's status, notify specific team members by comments or alerts, or even close tickets upon successful merges. Customize these actions based on your workflow needs.

Is it possible to automate notifications on Zendesk when there's a new push to the master branch of my repository?

Absolutely! Our integration can route notifications from GitLab pushes directly into Zendesk. By setting a trigger for pushes to the master branch within GitLab, you can decide whether something like sending alerts or creating logs should occur within your Zendesk setup.

How does syncing comments between GitLab and Zendesk work?

Comments made on linked issues and tickets will mirror across both platforms through our integration. If someone comments on an issue in GitLab, it will reflect as an internal note or comment on the connected ticket in Zendesk and vice versa. Establishing secure API connections ensures this happens seamlessly.

Can we add tags automatically to Zendesk tickets from specific labels used in GitLab?

Yes, if specific labels are applied to an issue within your GitLab projects, you can configure these as triggers using our platform so they add particular tags automatically onto associated Zendesk tickets—helping streamline categorization and management processes.

How do I ensure only certain high-priority GitLab issues create urgent tickets in Zendesk?

To ensure only high-priority issues convert into urgent tickets inside Zendesk via our integration, define granular triggers based on priority labels set within your project management process. You can specify rules stating that only 'High' or 'Critical' labeled issues result in urgent status upon transfer.

Connect GitLab and Zendesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Project
  Required
Trigger
Instant
Try It
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
- Event
Trigger
Instant
Try It
- Project
  Required
- Event
Trigger
Instant
Try It
- Project
  Required
- Filter Instructions
- Merge Request Author
- Merge Request Assignee
- Comment Author
Trigger
Instant
Try It

- Group
- Project
  Required
Trigger
Scheduled
Try It
- Project
  Required
- Commit Message
  Required
- Branch Name
  Required
- File Action
  Required
- File Path
  Required
- File Contents
  Required
Action
Write

- Project
  Required
- Issue
  Required
- Body
  Required
- Confidential
Action
Write
- Project
  Required
- Merge Request
  Required
- Body
  Required
- Confidential
Action
Write
- Group
- Labels
- Scope
- State
- Order By
Action
Search
- Project
  Required
- Labels
- Scope
- State
- Order By
Action
Search
- View
  Required
Trigger
Scheduled
Try It
- Tags
Trigger
Instant
Try It
- Ticket (Required for non-admins)
Trigger
Scheduled
Try It
New User
Triggers when a new user is created.
Trigger
Scheduled
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket (Required for non-admins)
- Tags
Action
Write
- Ticket (Required for non-admins)
- Comment
  Required
- Should the comment be public?
- Attachment
Action
Write
- Ticket (Required for non-admins)
- Tags
Action
Write
- Ticket (Required for non-admins)
- Subject
  Required
- Assignee
- Group
- Status
- Comment
  Required
- First Comment/Description format
- Should the comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External_id
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Requester Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Info
- Type
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Name
  Required
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External_id
- Email CC
- Attachment
Action
Search or write
- Query
  Required
- Name
  Required
- Requester Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

- Project
  Required
- Branch or Tag
Trigger
Scheduled
Try It
- Project
  Required
- Event
Trigger
Instant
Try It
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
- Event
- Job Name
Trigger
Instant
Try It
- Project
  Required
- Event
Trigger
Instant
Try It
- Project
  Required
- Name
  Required
- Reference Branch Name
Action
Write
- Project
  Required
- Title
  Required
- Description
- Labels
- Assignee Gitlab Username
Action
Write
- Project
  Required
- Title
  Required
- Description
- Source Branch
  Required
- Target Branch
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
  Required
Action
Write
- Scope
- State
- Order By
- Filter by Labels from a Group or Project?
Action
Search
New Group
Triggers when a new group is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
Try It
New Organization
Triggers when a new organization is created.
Trigger
Scheduled
Try It
- Organization
Trigger
Scheduled
Try It
New View
Triggers when a new view is created.
Trigger
Scheduled
Try It
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Name
  Required
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External_id
- Email CC
- Attachment
Action
Write
- Ticket (Required for non-admins)
- Comment
  Required
- First Comment/Description format
- Should the comment be public?
Action
Write
- Organization
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
  Required
- Requester Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
  Required
Action
Write
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group
- Shared_tickets
- Shared_comments
Action
Search or write

Learn how to automate GitLab on the Zapier blog

Learn how to automate Zendesk on the Zapier blog

About GitLab

GitLab is an open source code collaboration tool with a rich feature set including management of repositories, reviewing tools, issue tracking, activity feeds and much more.