Freshdesk
When this happens...
FreshdeskNew Ticket
Then do this...
SlackSend Channel Message

Get Slack notifications each time a new ticket comes into your Freshdesk ticket view.

How It Works

  1. Zapier watches your ticket view inside of your Freshdesk account for new tickets
  2. When a new ticket is received, Zapier copies the ticket data you choose and posts a new message in Slack

What You Need

  • Freshdesk account
  • Slack account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshdesk + Slack and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

New Starred Message

Triggers when you star a message.

Send Direct Message

Send a direct message to a user or yourself from the Slackbot.

New Message Posted to Channel

Triggers when a new message is posted to a specific #channel you choose.

Send Channel Message

Post a new message to a specific #channel you choose.

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Become a Zapier Integration Partner

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

See Slack Integrations