Freshdesk + Gmail + Factorial Integrations
How to connect Freshdesk + Gmail + Factorial
Zapier lets you send info between Freshdesk, Gmail, and Factorial automatically—no code required.
Do even more with Freshdesk + Gmail + Factorial
With Zapier, you can do more than just connect your apps - you can automate entire processes from beginning to end! Check out the following list of triggers and actions you can use with Freshdesk, Gmail, and Factorial. And don’t forget that you can add more apps and actions to create complex workflows.
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Ticket Note
Triggers when a Note is added to a Ticket.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Update Contact
Triggers when a user is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.NameRequired
Company Name.
Description
Enter more details about this Company e.g. Address , Website etc.
Notes
Add some specific notes regarding this company.
Domains
Domains for this company. Freshdesk will use this to associated contacts automatically to this company.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Name of the forum.
Description
Enter a description for the forum.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.SubjectRequired
Subject for the ticket.
EmailRequired
Email of the requester/user.
Type
For categorizing the ticket according to the different kinds of issues your team deals with.
DescriptionRequired
A description for the ticket. Include details here.
Priority
Priority of the ticket.
CC Emails
Enter emails of person(s) you want to copy separated by commas.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Api Docs Info
API docs for Freshdesk are located here https://developers.freshdesk.com/api/?_ga=2.223262879.541409777.1550189352-1628441631.1550189352
HTTP MethodRequired
URLRequired
Requests can only be made to domains associated by this application.
Query String Parameters
These params will be URL-encoded and appended to the URL when making the request.
Headers
Authentication headers are included automatically
Additional Request Headers
Zapier will apply these optional headers and values to the request in addition to any headers created as part of the authentication mechanism.
Body
Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example,
{"foo": "bar"}is perfectly valid.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Ticket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app
New Label
Triggers when you add a new label.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planLabel/Mailbox
(Note: If no Label/Mailbox is selected, this Zap will trigger on all e-mails, including Drafts.)
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planNew Starred Email
Triggers when you receive a new email and star it within two days.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planLabel(s) to Add
Message to be LabeledRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Trigger Instructions
Important
If you are using a Gmail trigger for this Zap, we recommend only triggering off of "Inbox" messages to avoid Zap Loops.
For the "New Email Matching Search" Gmail trigger, please add
label:inboxto the end of your "Search String."For the "New Email", "New Labeled Email", and "New Thread" Gmail triggers, please select
INBOXfor the "Label/Mailbox" field.ThreadRequired
If you're not using a Gmail trigger for this Zap, we recommend adding a Search step to find the thread you want.
To
Who will this email be sent to? Multiple email addresses can be entered either individually, or as a comma separated list, eg.
test@example.com,example@example.com.Cc
Who should be cc'd on this email? Multiple email addresses can be entered either individually, or as a comma separated list, eg.
test@example.com,example@example.com.Bcc
Who should be bcc'd on this email? Multiple email addresses can be entered either individually, or as a comma separated list, eg.
test@example.com,example@example.com.From
Select an email address or alias from your Gmail Account. Defaults to the primary email address.
From Name
Customize the from name (but must be sent via the email address you connected).
Body Type
BodyRequired
Signature
Include a default signature with the email? Will be placed at end of the message after a line break and another "--" line. Note: Only signatures set as your Gmail account email/alias "Signature Defaults" > "For New Emails Use" are displayed.
Label/Mailbox
Attachments
A file to be attached. Can be an actual file or a public URL which will be downloaded and attached.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.To
Who will this email be sent to? Multiple email addresses can be entered either individually, or as a comma separated list, eg.
test@example.com,example@example.com.Cc
Who should be cc'd on this email? Multiple email addresses can be entered either individually, or as a comma separated list, eg.
test@example.com,example@example.com.Bcc
Who should be bcc'd on this email? Multiple email addresses can be entered either individually, or as a comma separated list, eg.
test@example.com,example@example.com.From
Select an email address or alias from your Gmail Account. Defaults to the primary email address.
From Name
Reply To
Specify a single reply address other than your own.
SubjectRequired
Body Type
If using the HTML option, you must add any and all formatting (paragraphs, lists, etc) directly using HTML. Learn more.
BodyRequired
Signature
Include a default signature with the email? Will be placed at end of the message after a line break and another "--" line. Note: Only signatures set as your Gmail account email/alias "Signature Defaults" > "For New Emails Use" are displayed.
Label/Mailbox
Attachments
A file to be attached. Can be an actual file or a public URL which will be downloaded and attached.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Trigger Instructions
Important
If you are using a Gmail trigger for this Zap, we recommend only triggering off of "Inbox" messages to avoid Zap Loops.
For the "New Email Matching Search" Gmail trigger, please add
label:inboxto the end of your "Search String."For the "New Email", "New Labeled Email", and "New Thread" Gmail triggers, please select
INBOXfor the "Label/Mailbox" field.ThreadRequired
If you're not using a Gmail trigger for this Zap, we recommend adding a Search step to find the thread you want.
To
Who will this email be sent to? Multiple email addresses can be entered either individually, or as a comma separated list, eg.
test@example.com,example@example.com.Cc
Who should be cc'd on this email? Multiple email addresses can be entered either individually, or as a comma separated list, eg.
test@example.com,example@example.com.Bcc
Who should be bcc'd on this email? Multiple email addresses can be entered either individually, or as a comma separated list, eg.
test@example.com,example@example.com.From
Select an email address or alias from your Gmail Account. Defaults to the primary email address.
From Name
Reply To
Specify a single reply address other than your own.
Body Type
If using the HTML option, you must add any and all formatting (paragraphs, lists, etc) directly using HTML. Learn more.
BodyRequired
Label/Mailbox
Attachments
A file to be attached. Can be an actual file or a public URL which will be downloaded and attached.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Search StringRequired
This works the same as the search bar you see in Gmail. For example:
from:amy OR from:david<orsubject:dinner label:my-family. Learn more. Note: Only one email will be returned by the search.To
Who will this email be sent to? Multiple email addresses can be entered either individually, or as a comma separated list, eg.
test@example.com,example@example.com.Cc
Who should be cc'd on this email? Multiple email addresses can be entered either individually, or as a comma separated list, eg.
test@example.com,example@example.com.Bcc
Who should be bcc'd on this email? Multiple email addresses can be entered either individually, or as a comma separated list, eg.
test@example.com,example@example.com.From
Select an email address or alias from your Gmail Account. Defaults to the primary email address.
From Name
Reply To
Specify a single reply address other than your own.
SubjectRequired
Body Type
If using the HTML option, you must add any and all formatting (paragraphs, lists, etc) directly using HTML. Learn more.
BodyRequired
Signature
Include a default signature with the email? Will be placed at end of the message after a line break and another "--" line. Note: Only signatures set as your Gmail account email/alias "Signature Defaults" > "For New Emails Use" are displayed.
Label/Mailbox
Attachments
A file to be attached. Can be an actual file or a public URL which will be downloaded and attached.
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
Time - Attendance Clock In
Triggers when a user clocks in within Factorial
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Payroll - Contract Version Created
Triggers when a new contract version is created
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Core - New Employee
Triggers when a new employee is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Core - Employee Terminated
Triggers when an employee is terminated in Factorial
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Core - Employee Updated
Triggers when a protected personal information of employee is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Time - Fetch Company Leave Types
Fetches leave types as a trigger.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planCore - Fetch Employees
Fetches employees as a trigger. Used for actions. NOT PUBLIC
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planCore - Fetch Holidays
Fetches holidays as a trigger
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planTime - Fetch Shifts
Fetches shifts as a trigger
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planCore - Fetch Teams
Fetches teams as a trigger.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planAts - Job Posting Deleted
Triggers when an Ats job posting is deleted
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Core - Task Created
Triggers when a new task is created
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Time - Leave Created
Triggers when a new leave is created
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Date & TimeRequired
The moment of attendance clock out with ISO8601 format.
EmployeeRequired
The id of the employee that is doing the clock out.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
First NameRequired
Last NameRequired
Start date
Format is YYYY-MM-DD
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmployeeRequired
Start onRequired
Finish onRequired
Description
Leave Type IdRequired
Half Day
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Due on
Content
Assignee Ids
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Shift IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Document IDRequired
PublicRequired
Employee ID
Folder ID
Request eSignature
Signees
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Folder IDRequired
Name
Active
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Shift IDRequired
Shift Notes
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Task IdRequired
DoneRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Task IdRequired
name
Due on
Content
Assignee Ids
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Document IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appFolder IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appLocation IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appTask IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app
New Contact
Triggers when a new customer is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Ticket NoRequired
Ticket Number ( Display ID) to which notes has to be added.
NotesRequired
The Notes that need to be added to the Ticket.
PrivateRequired
Indicate Whether this note needs to be Private or Public ( Visible to everyone on the portal ).
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Forum CategoryRequired
Select the Category under which the Forum needs to be created.
NameRequired
Name for the Forum.
TypeRequired
Select a Type of Forum.
VisibilityRequired
Select the Visibility of the Forum.
Description
Description for the Forum.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Forum CategoryRequired
Select the Forum Category under which this Topic goes in . You will see a list of Forums once you select the Forum Category.
ForumRequired
Please select the Forum under which the topic needs to be created.
TitleRequired
Enter a Title for this Topic.
Topic DescriptionRequired
Enter a Description for the Topic you are creating.
Sticky
Should this topic be sticky ?
Locked
Should this Topic be locked ?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Full Name.
EmailRequired
Email Address of the User.
Address
Description
Phone
Job Title
Tags
Comma-separated list of tags to add to the user.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appLabel/Mailbox
Search String
This works the same as the search bar you see in Gmail. For example:
from:amy OR from:davidorsubject:dinner label:my-family. Learn more.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planSearch StringRequired
By default this search will trigger on emails in all folders, including Sent emails, which most people don't want. To limit results, like to your inbox, include
in:inbox.This works the same as the search bar you see in Gmail. For example:
from:amy OR from:davidorin:inbox subject:dinner label:my-family. Learn more.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planSubjectRequired
To
Who will this email be sent to? Multiple email addresses can be entered either individually, or as a comma separated list, eg.
test@example.com,example@example.com.Cc
Who should be cc'd on this email? Multiple email addresses can be entered either individually, or as a comma separated list, eg.
test@example.com,example@example.com.Bcc
Who should be bcc'd on this email? Multiple email addresses can be entered either individually, or as a comma separated list, eg.
test@example.com,example@example.com.From
Select an email address or alias from your Gmail Account. Defaults to the primary email address.
From Name
Customize the from name (but must be sent via the email address you connected).
Body Type
BodyRequired
Signature
Include a default signature with the email? Will be placed at end of the message after a line break and another "--" line. Note: Only signatures set as your Gmail account email/alias "Signature Defaults" > "For New Emails Use" are displayed.
Label/Mailbox
Attachments
A file to be attached. Can be an actual file or a public URL which will be downloaded and attached.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Can have parents via a simple forward slash syntax: "Parent/Child"
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Message to Remove Label(s) FromRequired
Label(s) to RemoveRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Search StringRequired
This works the same as the search bar you see in Gmail. For example:
from:amy OR from:david<orsubject:dinner label:my-family. Learn more. Note: Only one email will be returned by the search.
ActionThis is an event a Zap performs.SearchFind existing data in your appAts - Application Created
Triggers when a new application is created
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Time - Attendance Clock Out
Triggers when a user clocks out within Factorial
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Core - Document Created
Triggers when a new document is created
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Core - New Employee Invited
Triggers when a new employee is created AND invited.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Core - Employee Unterminated
Triggers when an employee is unterminated in Factorial
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Time - Fetch Company Leaves
Fetches leaves as a trigger.
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planCore - Fetch Locations
Fetches locations as a trigger
Try ItTriggerThis is the start of your ZapScheduledZapier checks for new data every 15 min on the Free planAts - Job Posting Created
Triggers when a new Ats job posting is created
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Ats - Job Posting Updated
Triggers when an Ats Job posting is updated
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Time - Leave Approved
Triggers when a Timeoff Leave is explicitly approved.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Time - Leave Updated
Triggers when a Timeoff Leave suffers any changes.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Date & TimeRequired
The moment of attendance clock in with ISO8601 format.
EmployeeRequired
The id of the employee that is doing the clock in.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Employee IDRequired
Effective OnRequired
Starts On
Ends On
Working Hours Frequency
Working Hours
Salary Frequency
Salary Amount
Job Title
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Active
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Starts AtRequired
Time when shift start (ISO Format)
Ends AtRequired
Time when shift ends (ISO Format)
Employee IDRequired
Notes
Notes to add to shift
Location ID
Work Area ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Team NameRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contract Version IDRequired
Employee IDRequired
Effective OnRequired
Starts On
Ends On
Working Hours Frequency
Working Week Days
Working Hours
Salary Frequency
Salary Amount
Job Title
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.idRequired
First Name
Last Name
Birthday On
Manager Id
Role
TimeOff Manager Id
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Shift IDRequired
Location ID
Work Area ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Team IDRequired
Team Name
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Employee IdRequired
Terminated OnRequired
Termination ReasonRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Contract Version IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appEmployeeRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appHoliday IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appShift IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appTeam IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app
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How Freshdesk + Gmail + Factorial Integrations Work
- Step 1: Authenticate Freshdesk, Gmail, and Factorial.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.
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