Connect AWS Lambda and Zendesk to unlock the power of automation
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How Zapier works
Zapier makes it easy to integrate AWS Lambda with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Function" from AWS Lambda.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects AWS Lambda and Zendesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Region
Try ItTriggerPolling- Region
- FunctionRequired
- ArgumentsRequired
ActionWrite- New Group
Triggers when a new group is created.
Try ItTriggerPolling - ViewRequired
Try ItTriggerPolling
- Region
- FunctionRequired
- ArgumentsRequired
ActionWrite- Region
- Input ObjectRequired
- CodeRequired
ActionWrite- TagsRequired
Try ItTriggerPolling- Organization
Try ItTriggerPolling
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Connect AWS Lambda and Zendesk to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
Create more impactful campaigns with automation
Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Zendesk on the Zapier blog
Frequently Asked Questions about AWS Lambda + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with AWS Lambda and Zendesk
How can we trigger AWS Lambda from Zendesk actions?
To trigger AWS Lambda from Zendesk actions, configure a webhook in your Zendesk account. Webhooks allow you to send HTTP requests to AWS API Gateway, which can then invoke your AWS Lambda functions based on specific triggers such as ticket creation or status changes.
What are the prerequisites for integrating AWS Lambda with Zendesk?
Before integrating AWS Lambda with Zendesk, ensure you have an active AWS account with necessary permissions to create and manage Lambda functions. Additionally, you need access to your Zendesk account where you can configure triggers and webhooks.
Can we use AWS Lambda to process Zendesk ticket data in real-time?
Yes, using webhooks in Zendesk allows real-time processing of ticket data by invoking AWS Lambda functions. When a specific event occurs in Zendesk, such as a new ticket creation, the webhook can trigger an associated Lambda function for immediate data processing.
Is there a way to automate responses in Zendesk using AWS Lambda?
Automating responses in Zendesk involves setting up triggers that invoke an AWS Lambda function. This function can analyze incoming tickets and provide automated responses based on predefined logic or integrate with AI services for more complex interactions.
What kind of authentication is required for calling AWS services from Zendesk?
When calling AWS services from Zendesk, it’s essential to set up authentication through API Gateway using IAM roles and policies that define permissions. Ensure that security credentials are kept confidential during this process.
Are there sample use cases for using AWS Lambda with Zendesk triggers?
Some sample use cases include automatic assignment of support tickets based on content analysis by a Lambda function and sending alerts when VIP customers submit tickets. These actions are initiated via triggers configured in the Zendesk platform that call relevant Lambdas.
Can custom metrics from ticket data be generated through this integration?
Definitely! By leveraging AWS CloudWatch along with your lambda functions, custom metrics like response times and ticket resolution rates can be recorded every time a trigger executes the function. This helps in detailed monitoring and analysis.
