Note: This trigger requires webhook creation permissions. See [here](https://ww1.autotask.net/help/DeveloperHelp/Content/APIs/Webhooks/WEBHOOKS.htm?cshid=1001) on how to enable for your Zapier integration user.

Optionally, select a specific field you want to monitor for updates. If no field is selected, this Zap will fire for all ticket updates.

At least one search field MUST contain a value

The name of the company which the contract belongs to.

At least one search field MUST contain a value.

API docs for Autotask are located here https://www.autotask.net/help/DeveloperHelp/Content/AdminSetup/2ExtensionsIntegrations/APIs/REST/Entities/_EntitiesOverview.htm

Requests can only be made to domains associated by this application.

These params will be URL-encoded and appended to the URL when making the request.

Authentication headers are included automatically

Zapier will apply these optional headers and values to the request in addition to any headers created as part of the authentication mechanism.

Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, `{"foo": "bar"}` is perfectly valid.

Autotask provides an IT business management solution that combines service desk, CRM, projects, time and expense, billing and more.

Managing IT for other businesses means you need a helpdesk, CRM, project management system, and invoicing tool—all somewhere easily accessible to your team. Zapier makes IT business management platform Autotask even more efficient by automatically updating your customer records and keeping your team informed of any changes. You can even connect your email marketing service to Autotask so you can nurture leads and support your clients.

Here are some creative ways to use Autotask with Zapier:

Add new Autotask contacts to MailChimp, Constant Contact, or other email marketing apps so you can turn leads into customers and keep existing customers updated about company news. 

Send an email through Zapier when new accounts are found in Autotask so that all of your teams can immediately get started working on everything—from billing to service calls. 

Keep your customer records up to date when you use Zapier to add new Autotask accounts or contacts to InfusionSoft.

Autotask

Jira is a bug and issue tracking tool that allows software developers to manage product development and build better software. This integration connects to self-hosted instances of Jira.

Jira Software Server

NetSuite offers a range of cloud based software solutions that include customer service management, enterprise resource planning and more.

NetSuite

Odoo ERP Self Hosted (formerly known as OpenERP) is a powerful open source platform with dozens of apps to help you grow your business. Available apps range from CRM to eCommerce, and from accounting to manufacturing and project management. This Odoo ERP Self Hosted integration works with all of Odoo ERP's products. It works with instances that are self-hosted.

Odoo ERP Self Hosted

ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.

ConnectWise Manage

Instantly build dynamic interfaces that connect to Zaps and a data source (like Tables). Interfaces gives you a drag-and-drop way to build visual workflows for any business process, without writing code.

Zapier Automation Platform

By role

By workflow

By company size

Streamline team comms

Drive growth—at scale

By role

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