Connect Amazon Seller Central and Zendesk to unlock the power of automation
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How Zapier works
Zapier makes it easy to integrate Amazon Seller Central with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Order" from Amazon Seller Central.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects Amazon Seller Central and Zendesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Order Status
Try ItTriggerPolling- New Group
Triggers when a new group is created.
Try ItTriggerPolling - ViewRequired
Try ItTriggerPolling
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- TagsRequired
Try ItTriggerPolling- Organization
Try ItTriggerPolling- New Organization
Triggers when a new organization is created.
Try ItTriggerPolling
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Connect Amazon Seller Central and Zendesk to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
Create more impactful campaigns with automation
Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Zendesk on the Zapier blog
Frequently Asked Questions about Amazon Seller Central + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Amazon Seller Central and Zendesk
How do I set up triggers for Amazon Seller Central and Zendesk integration?
To set up triggers, navigate to your Zapier dashboard and create a new Zap. Choose Amazon Seller Central as the trigger app and select an event, such as a new order or review. Next, choose Zendesk as the action app and select the desired action, like creating a ticket. This setup allows real-time data transfer between Amazon Seller Central and Zendesk.
Can I automate customer support tickets from Amazon orders?
Yes, by integrating Amazon Seller Central with Zendesk through our platform, you can automatically generate support tickets in Zendesk whenever there is a new order or feedback received on Amazon. This ensures your support team is instantly notified of any issues that may require attention.
What actions can be performed in Zendesk through this integration?
With this integration, actions such as creating or updating tickets, adding comments to existing tickets, and assigning tickets to specific agents in Zendesk can be automated based on triggers from Amazon Seller Central events like new orders or customer feedback.
Is it possible to customize triggers according to specific needs?
Absolutely! Our integration allows you to customize triggers based on various parameters such as specific SKUs from new orders, customer ratings on reviews, or even particular timeframes of sales activities. You can tailor this further by combining multiple conditions within your Zap setup.
How does the integration help in managing negative reviews?
Whenever a negative review is posted on your Amazon store, our integration can automatically trigger the creation of a ticket in Zendesk. This ensures that your team is promptly alerted and can address customer concerns directly through Zendesk without delay.
Are there any limits on the number of Zaps I can create between these two platforms?
Depending on your subscription plan with us, there might be limits on the number of Zaps you can maintain concurrently. However, each plan offers flexibility so you can manage multiple Zaps effectively for comprehensive coverage across both platforms.
What kind of data mapping flexibility is available during integration?
Our platform provides robust data mapping capabilities where you can define how information from Amazon Seller Central corresponds to fields within Zendesk tickets. Whether it's order details transferring into ticket descriptions or custom mappings for product-specific queries, we offer extensive customization options.
