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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Comment" from Onsite Support.

Add your action

An action happens after the trigger—such as "Create Order" in ShipStation.

You’re connected!

Zapier seamlessly connects Onsite Support and ShipStation, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Comment
Triggers when a new comment is created.
Trigger
Polling
Try It
- Status
- Author Id
- Text
Trigger
Polling
Try It
- Sort
- Role
- Search Phrase
Trigger
Polling
Try It
- Object Id
- Reply To
- Content
  Required
- Is Private
Action
Write
- Title
  Required
- Content
  Required
- Type
  Required
- Ownership
  Required
- Tags
- Category
- Responsible
- Author
Action
Write

- Text
- Type
Action
Search
- Text
Action
Search

- Search Phrase
Action
Search
- Restrict to Store?
Trigger
Instant
Try It
- Restrict to Store?
Trigger
Instant
Try It
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

New Company
Triggers when a new company is created.
Trigger
Polling
Try It
- Category Id
- Status
- Author Id
- Text
Trigger
Polling
Try It
- Item Id
  Required
- Value
  Required
Action
Write
- Title
  Required
- Content
  Required
- Ownership
  Required
- Object Type
  Required
- Priority
- Responsible
- Author
- Tags
Action
Write
- Email
  Required
- Full Name
  Required
- Password
Action
Write
- Object Id
  Required
Action
Search
- Text
Action
Search
- Restrict to Store?
Trigger
Instant
Try It
- Restrict to Store?
Trigger
Instant
Try It
- ShipStation Store
- Order #
  Required
- Order Status
  Required
- Unique ID
  Required
- Order Date
  Required
- Buyer Name
  Required
- Payment Date
- Buyer Email
- Recipient Name
  Required
- Recipient Company
- Recipient Address (Line 1)
  Required
- Recipient Address (Line 2)
- Recipient City
  Required
- Recipient State
- Recipient Postal Code
  Required
- Recipient Country Code
- Recipient Phone #
- Amount Paid
- Tax Paid
- Shipping Paid
- Customer's Notes
- Internal Notes
- Is a Gift?
- Gift Message
- Requested Shipping Method
- Sku
- Name
- Image URL
- Quantity
- Unit Price
Action
Write

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Onsite Support and ShipStation to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate ShipStation on the Zapier blog

Make work flow with AI

Level up your Onsite Support to ShipStation integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Onsite Support

Onsite Support is a web-based help desk support tool that streamline operations.

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Related categories

Customer Support

About ShipStation

ShipStation helps eCommerce retailers organize, process, and fulfill their orders from all the most popular marketplaces and shopping carts using the top shipping carriers.