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Connect ManageEngine ServiceDesk Plus Cloud and Microsoft Dynamics 365 CRM to unlock the power of automation

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Zapier makes it easy to integrate ManageEngine ServiceDesk Plus Cloud with Microsoft Dynamics 365 CRM - no code necessary. See how you can get setup in minutes.

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ManageEngine ServiceDesk Plus Cloud
ManageEngine ServiceDesk Plus Cloud logo
ManageEngine ServiceDesk Plus Cloud
1. Choose trigger event
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Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 CRM logo
Microsoft Dynamics 365 CRM
2. Choose action
ManageEngine ServiceDesk Plus Cloud logo
1. Select the event
Setup
Test
ManageEngine ServiceDesk Plus Cloud logo
ManageEngine ServiceDesk Plus Cloud
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Asset" from ManageEngine ServiceDesk Plus Cloud.

Add your action

An action happens after the trigger—such as "Create Account" in Microsoft Dynamics 365 CRM.

You’re connected!

Zapier seamlessly connects ManageEngine ServiceDesk Plus Cloud and Microsoft Dynamics 365 CRM, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Service Desk Instance
      Required
    • Name
    • Product
    • State
    • Vendor
    • Site
    • Purchase Cost
    • Asset Tag
    • Location
    • Custom Field
    Trigger
    Polling
    Try It
    • Service Desk Instance
      Required
    • Subject
    • Requester
    • Status
    • Technician (email address)
    • Site
    • Group
    • Priority
    • Urgency
    • Impact
    • Mode
    • Category
    • Sub Category
    • Item
    • Asset
    • Custom Field
    Trigger
    Polling
    Try It
    • Title
      Required
    • Description
      Required
    • Priority
    • Announcement Type
    • Services Involved
    • Email Users
    • Public View
    Action
    Write
  • ManageEngine ServiceDesk Plus Cloud triggers, actions, and search
    Create Request

    Creates a new request.

    Action
    Write
    • Service Desk Instance
      Required
    • Title
    • Requester
    • Site
    • Group
    • Change Owner (email address)
    • Change Type
    • Priority
    • Urgency
    • Impact
    • Change Risk
    • Reasons of Change
    • Category
    • Sub Category
    • Item
    • Asset
    • Custom Field
    Trigger
    Polling
    Try It
    • Service Desk Instance
      Required
    • Trigger Module
      Required
    • Execute On
      Required
    • Trigger Conditions
    Trigger
    Instant
    Try It
  • ManageEngine ServiceDesk Plus Cloud triggers, actions, and search
    Create Change

    Creates a new change.

    Action
    Write
  • ManageEngine ServiceDesk Plus Cloud triggers, actions, and search
    Invoke API Call

    Make API calls in ServiceDesk Plus Cloud to perform an action

    Action
    Write

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect ManageEngine ServiceDesk Plus Cloud and Microsoft Dynamics 365 CRM to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Learn how to automate Microsoft Dynamics 365 CRM on the Zapier blog

Make work flow with AI

Level up your ManageEngine ServiceDesk Plus Cloud to Microsoft Dynamics 365 CRM integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Illustration of AI enhancing Zapier workflows with automation and app integrations.

Frequently Asked Questions about ManageEngine ServiceDesk Plus Cloud + Microsoft Dynamics 365 CRM integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ManageEngine ServiceDesk Plus Cloud and Microsoft Dynamics 365 CRM

How can I integrate ManageEngine ServiceDesk Plus Cloud with Microsoft Dynamics 365 CRM?

You can integrate ManageEngine ServiceDesk Plus Cloud with Microsoft Dynamics 365 CRM using various integration platforms that allow you to set up workflows based on triggers and actions. This means, for instance, when a new ticket is created in ServiceDesk Plus Cloud, an action can automatically update a contact or lead in Dynamics 365 CRM.

What are some common triggers and actions used in the integration of ServiceDesk Plus Cloud with Dynamics 365?

Common triggers might include the creation of a new ticket or update of a ticket in ServiceDesk Plus Cloud. Corresponding actions could be creating or updating records in Dynamics 365 CRM, such as associating tickets with customers or sending updates to sales teams.

Is it possible to automate the synchronization of user data between ServiceDesk Plus Cloud and Dynamics 365?

Yes, it is possible to automate user data synchronization between the two platforms. By setting specific triggers like adding a new customer in ServiceDesk Plus Cloud, you can automate an action in Dynamics 365 that creates or updates user data attributes ensuring both systems remain consistent.

Can I create custom workflows for my integration between ManageEngine ServiceDesk Plus Cloud and Microsoft Dynamics 365 CRM?

Our platform allows you to create custom workflows based on your organizational needs. You can define specific triggers and tailor actions according to the data you wish to share or update between ManageEngine ServiceDesk Plus Cloud and Microsoft Dynamics 365 CRM.

How do I ensure that only relevant data is shared between ServiceDesk Plus Cloud and Dynamics 365 CRM during integration?

To ensure only relevant data is shared during integration, you need to configure precise triggers and actions that match your criteria for relevance. You have control over which events initiate data sharing and what specific information gets transferred.

Are there predefined templates available for integrating these two platforms?

There are predefined templates available that help streamline the initial setup of integrations between ManageEngine ServiceDesk Plus Cloud and Microsoft Dynamics 365 CRM. These templates come with default triggers and actions which you can customize further according to your needs.

What should I do if there’s a failure in processing an action during integration?

In case of a failure during processing an action, our systems provide detailed logs where you can review what went wrong. It's essential to check if correct trigger-event associations were made, validate API permissions, and review any error messages related to connectivity or data formats.

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About ManageEngine ServiceDesk Plus Cloud
ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.
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About Microsoft Dynamics 365 CRM
Microsoft Dynamics is built for any device, anywhere. Built for you. For Dynamics Version 9 and Dynamics 365.
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Connect ManageEngine ServiceDesk Plus Cloud to Microsoft Dynamics 365 CRM on the world's largest no-code automation platform

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