Posted Date: April 8, 2025

Please read these Zapier Solution Partner Program Terms (the “Terms”) carefully as they set forth the terms and conditions of your ongoing participation in the Zapier Solution Partner Program (the “Program”). For the avoidance of doubt, the Program was known as the “Zapier Expert Program” prior to February 2025.

In these Terms, Zapier, Inc., a Delaware corporation, will refer to ourselves as “Zapier” or “we”/ ”us”. “You” means the entity you represent in accepting these Terms or, if that does not apply, you individually. If you are accepting on behalf of your employer or another entity, you represent and warrant that: (i) you have the full legal authority to bind your employer or such entity to these Terms; (ii) you have read and understood these Terms; and (iii) you agree to these Terms on behalf of the party that you represent.

By agreeing to participate in the Program, you irrevocably agree to these Terms, as may be updated from time to time. If you do not agree to these Terms, you may not participate in the Program or be designated as a Zapier Solution Partner. Capitalized terms not otherwise defined in these Terms shall have the meanings given them in the Zapier Terms of Service available at: https://zapier.com/legal/terms-of-service (“TOS”) or Program documentation.

1. Solution Partner Program

a. Zapier has developed a Program for advanced users of the Zapier cloud-based application integration and data linking technology services available at: https://www.zapier.com, and any updates, upgrades, modified versions, extensions, improvements, and derivative works of the foregoing (collectively, the “Zapier Service”) who meet certain requirements and wish to be designated by Zapier as “solution partners” (“Solution Partners”). For the avoidance of doubt, the term “Solution Partners” replaces the former Zapier Expert Program’s prior designation of “Experts”. The Program’s general and tier-based requirements may be reviewed at: https://partnerportal.zapier.com. These requirements may be modified from time to time by Zapier by posting such modifications online and providing you with notifications of such modifications by email or other methods.

b. In order to be eligible for the designation of “Solution Partner” under the Program, you must: (i) meet or exceed each requirement listed in the Program for a specific Solution Partner tier; (ii) continue to meet or exceed such requirements on an ongoing basis; and (iii) comply with these Terms in all respects. Accordingly, you may, from time to time upon reasonable notice, be required by Zapier to reconfirm and/or substantiate that you meet specific Program requirements.

c. Subject to your compliance with these Terms and any additional Program and/or tier requirements (as applicable), Zapier hereby designates you, and you hereby accept such designation, as a Solution Partner in Zapier’s Program and a non-exclusive representative under the terms and conditions set forth herein and in accordance with the Program. In such capacity, you will have the right to promote, discuss, and otherwise perform activities related to the Zapier Service authorized in advance by Zapier in writing.

d. You will comply with all applicable laws and applicable third-party policies and terms and conditions in connection with your activities as a Solution Partner and in performing any Implementation Services (as set forth below). In addition, Solution Partners will perform their activities under these Terms, and conduct their business, in a manner that reflects favorably upon the Zapier Service and Zapier.

e. For Zapier’s Program management, analytics, and improvement purposes, you will regularly or upon Zapier’s request, provide Zapier with information and updates regarding the Users that you provide Implementation Services (as defined below) for, regardless of whether your arrangements with such Users originated from Leads or separately. This information shall include: the User’s first and last name, email address, Zapier email account email address, the date the Solution Partner and User entered into an agreement for Implementation Services, and such other information that may be reasonably requested by Zapier. In furtherance of this reporting requirement, you will exercise commercially reasonable efforts to obtain consent, where required, from each User you contract with for Implementation Services in order to share such information with Zapier.

f. End-users of the Zapier Service (“Users”) that wish to receive certain implementation, onboarding, integration, workflow design, or other technical or consulting services related to the Zapier Service (“Implementation Services”) may contact you from time to time using your contact information included in the Zapier Solution Partner Directory (“Leads”). Upon receipt of the Leads, you must inform each Lead that you are not an agent, representative, contractor, or employee of Zapier and have no affiliation with Zapier whatsoever, other than having received the designation of a “Solution Partner” under the Program, prior to performing any Implementation Services for Leads. You agree not to: (i) provide any Leads or information regarding the Leads to a Zapier competitor, or (ii) to provide services related to a Zapier competitor to a Lead, unless in each case, the Solution Partner determines in good faith that Zapier Service cannot solve the specific use case for that Lead and Zapier agrees in writing with such determination. Immediately upon the request of Zapier, a User, or a Lead to do so, you will promptly delete and discontinue all use of such User’s or Lead’s information and provide written confirmation (email sufficient) of such deletion and discontinued use. You will process any personal data included in the Leads in strict compliance with all applicable privacy laws, regulations, policies, and the Zapier Privacy Policy available at: https://zapier.com/privacy. In connection with providing any Implementation Services, you hereby agree to the following:

i. You will direct your own work, schedule, activities, and progress for performing Implementation Services.

ii. You hereby represent and warrant that you and each of your personnel (referenced herein as “Resources”) will have the expertise to perform Implementation Services in an efficient and professional manner.

iii. You are, and shall be fully and solely, responsible for the acts and omissions of your Resources and for the provision of Implementation Services. You shall enter into appropriate agreements with your Resources to ensure that such Resources shall comply with these Terms.

iv. You shall obtain and maintain all business licenses, entity formation, and registrations required by law in the performance of these Terms and pertaining to your duties hereunder.

v. You further represent and warrant that: (i) you are not bound, and will not become bound, by any prior duty or obligation to any previous employer or to any other party, including, without limitation, duties of non-disclosure or non-competition, that would preclude or inhibit you from performing any of your duties or obligations hereunder; and (ii) no work performed by you hereunder will violate or infringe on any intellectual property rights of any current or former employer or another third party.

vi. You understand and agree that you will contract directly with each Lead for Implementation Services and receive payments, if any, directly from such Lead. Zapier is not a party to such contract and shall not have any obligations or commitments under, or be a third-party beneficiary to, such contract.

g. As a part of the Program, Zapier may (but is not required to) offer you access to certain benefits under the Zapier Product Benefits for Partners offering (“ZPB”). To the extent Zapier offers you access to ZPB benefits and you accept such benefits, including without limitation, through your beginning or continuing to use such benefits, you hereby agree to the ZPB terms located at: https://zapier.com/legal/product-benefits-for-partners-terms. If you do not or cannot agree to the ZPB terms, you must immediately cease use of the ZPB benefits.

2. Proprietary Rights

a. Each party will retain ownership of its intellectual property and proprietary rights. Without limiting the foregoing, Zapier or its licensors retain all right, title, and interest to the Zapier Product, and all improvements, modifications, or other derivatives thereof, and all related intellectual property and proprietary rights (together, “Zapier IP”). To the extent you obtain any right, title, or interest in or to Zapier IP, you hereby assign the same to Zapier. Zapier reserves the right to modify or discontinue any component of the Zapier Service at its sole discretion. The Zapier Service is protected by applicable copyright, trade secret, industrial, and other intellectual property laws. Zapier reserves all rights with respect to the Zapier Service not expressly granted to you.

b. To the extent you provide any feedback (including suggestions, comments for enhancements or functionality, etc.) (“Feedback”) to Zapier, including in relation to the Program or Zapier Service, Zapier shall have full discretion to determine whether or not to proceed with the development of the requested enhancements, new features, or functionality, and you hereby grant Zapier the full, unencumbered right to incorporate and otherwise fully use any such Feedback in connection with Zapier’s products and services without any compensation due to you.

c. Each party (the “Grantor”) hereby grants to the other party (the “Grantee”) a non-exclusive, non-transferable, non-sublicensable right and license to use Grantor’s trademarks, trade names, service marks, logotypes, or brand identifiers, whether registered or unregistered (collectively, “Trademarks”), solely for the purpose of: (i) in the case of you as the Grantor, marketing and publicizing your designation as a Solution Partner under the Program; or (ii) in the case of Zapier as the Grantor, indicating that you are a Zapier-designated Solution Partner at your tier level. Any rights (including goodwill) that Grantee acquires by use of the Grantor’s Trademarks shall insure solely to the benefit of Grantor. Grantee shall not use any other mark confusingly similar to the Grantor’s Trademarks. Grantee shall use the Trademarks in accordance with Grantor’s guidelines as may be provided by Grantor from time to time and Grantor shall have the right to review Grantee’s use of the Grantor’s Trademarks from time to time. Grantee shall remedy any deficiencies in its use of the Grantor’s Trademarks, as determined by Grantor in its sole discretion, upon notification by Grantor and in the manner requested by Grantor.

3. Confidential Information

a. “Confidential Information” means any information or data disclosed by Zapier or a Zapier customer or any third party to you that is marked or otherwise designated as confidential or proprietary or that should otherwise be reasonably understood to be confidential in light of the nature of the information and the circumstances surrounding disclosure, including any information related to Zapier’s customers and prospects that is provided by Zapier hereunder.

b. However, “Confidential Information” will not include any information which: (i) is or becomes generally known to the public without breach of an obligation owed to Zapier or anyone else; (ii) was known to you without restriction before its disclosure by Zapier; or (iii) is received from a third party who has the right to provide it to you without restriction.

c. You shall: (i) maintain Confidential Information in confidence (using at least the same measures as for your own confidential information, and no less than reasonable care) and not disclose it to any third party; and (ii) only use Confidential Information to perform your obligations under these Terms.

4. Warranties

a. Each party represents and warrants that it hasthe legal power and authority to enter into these Terms and that entering these Terms will not breach any other agreement to which it is bound.

b. In the performance of your obligations hereunder, you will comply, and will cause your employees, contractors, representatives, and agents to comply, with the Program’s Code of Conduct available at: https://zapier.com/legal/partner-code-of-conduct, the TOS, and Zapier’s Acceptable Use Policy available at: https://zapier.com/aup. If Zapier determines that you (or your employees, contractors, representatives, or agents) have breached the Program’s Code of Conduct, TOS, or Zapier’s Acceptable Use Policy, Zapier may immediately terminate these Terms and your participation in the Program, including the revocation of your Solution Partner designation.

c. You hereby represent and warrant that: (i) you understand and acknowledge that components of the Service may be subject to export, re-export, and import restrictions under applicable law; (ii) you will not use the Service in a manner that violates the U.S. Export Administration Act of 1979 and the regulations of the U.S. Department of Commerce; and (iii) you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods.

d. EXCEPT FOR THE WARRANTIES SET OUT IN THESE TERMS, NEITHER PARTY MAKES ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

5. Indemnification

You agree to indemnify, defend (at Zapier’s request), and hold Zapier and its affiliates, officers, directors, suppliers, licensors, and other customers harmless from and against any and all liability and costs, including reasonable attorneys’ fees incurred by such parties, in connection with or arising out of your participation in the Program or your conduct or services provided as a Solution Partner (except to the extent arising solely out of the Zapier Service), your relationships or interactions with any Zapier end-users or other third parties, or your violation of these Terms, applicable third party policies or terms and conditions, or any applicable law or regulation. Zapier may, at its own expense, participate in the defense and settlement of any claim with its own counsel, and you may not settle a claim without Zapier’s prior written consent.

6. Term and Termination

a. These Terms will commence on the earlier of your participation in the Program and your acceptance of these Terms and will remain in effect until terminated as set forth below (“Term”).

b. Either party may terminate these Terms for convenience upon thirty (30) days prior written notice to the other party. Either party may terminate these Terms, upon a breach by the other party of any term or condition of these Terms, which is not cured to the reasonable satisfaction of the non-breaching party within ten (10) days after receipt of written notice of the breach.

c. Upon expiration or termination of these Terms, all rights and obligations will immediately terminate except those that by their nature should survive such expiration or termination, including terms and conditions relating to proprietary rights and confidentiality, disclaimers, indemnification, limitations of liability, termination, and the miscellaneous provisions below.

7. Changes to these Terms

Zapier may modify these Terms from time to time, including with respect to any referenced standards, guidelines, tier requirements, codes of conduct, or other documents. Zapier will use commercially reasonable efforts to notify you of modifications at least thirty (30) days before they go into effect (which notice may be by email). You may be required to click through the modified Terms to show your acceptance, and in any event, your continued participation in the Program after the modification constitutes your acceptance of the modifications. If you do not agree to the modified Terms, your sole remedy is to terminate your enrollment in the Program including the relinquishment of any Solution Partner designation that you have received from Zapier in connection with the Program.

8. Miscellaneous

a. A party's waiver of any breach of these Terms will not be construed as a waiver of any continuing or succeeding breach.

b. You may not assign or transfer these Terms or your Solution Partner status to a third party. Zapier may assign these Terms without restriction and without any notice to you. Subject to the foregoing, these Terms shall be binding on the parties and their respective successors and permitted assigns.

c. These Terms are governed by the laws of the State of Delaware, without regard to its conflicts-of-laws provisions. Nothing in these Terms will prevent either party from seeking injunctive relief or instituting any action enforcing its intellectual property rights in any court.

d. If any of these Terms is invalid or unenforceable for any reason in any jurisdiction, such term will be construed to have been adjusted to the minimum extent necessary to cure such invalidity or unenforceability and the remaining terms will remain in effect.

e. These Terms and the agreements explicitly referenced herein, are the complete and exclusive agreement and supersede any prior or contemporaneous negotiations or agreements, between the parties relating to this subject matter. Except pursuant to the indemnification provisions hereof, there shall be no third-party beneficiaries, either express or implied, to these Terms.

f. In making and performing these Terms, you and Zapier act and will act at all times as independent contractors, and, except as expressly set forth herein, nothing contained in these Terms will be construed or implied to create any agency, partnership, or employer-and -employee relationship between them. You shall not have the authority to make any commitments or agreements or incur any liabilities whatsoever on behalf of Zapier nor shall Zapier be liable for any acts, omissions to act, contracts, commitments, promises, or representations made by you.