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Set up your first integration
Quickly connect Jotform to ServiceNow with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Jotform with ServiceNow - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Submission" from Jotform.
Add your action
An action happens after the trigger—such as "Attach a File to a Record" in ServiceNow.
You’re connected!
Zapier seamlessly connects Jotform and ServiceNow, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- FormRequired
Try ItTriggerInstant- Select a formRequired
- Asignee emailRequired
- Invitation Message
- Assignee Permission
ActionWrite- Select a formRequired
ActionWrite- TableRequired
Try ItTriggerPolling
- DocumentRequired
Try ItTriggerPolling- Select a formRequired
- Assignee emailRequired
- Invitation Message
- Prefilled Field Permissions
ActionWrite- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- TableRequired
Try ItTriggerPolling
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Connect Jotform and ServiceNow to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Resolve incidents faster with automation
Learn how to automate Jotform on the Zapier blog
Frequently Asked Questions about Jotform + ServiceNow integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Jotform and ServiceNow
How can I trigger a ServiceNow incident from a new submission in Jotform?
To trigger a ServiceNow incident from a new submission in Jotform, you can set up an automation or integration that listens for new form submissions on Jotform. Once a submission is received, our system can automatically create an incident in ServiceNow with relevant details populated from the form fields.
What types of actions can be performed in ServiceNow based on Jotform submissions?
Based on Jotform submissions, we can perform various actions in ServiceNow such as creating incidents, updating existing records, generating problem records, or triggering workflows. The specific action depends on the data mappings and workflow settings you configure.
Is it possible to update a record in ServiceNow when a response is updated in Jotform?
Yes, it is possible to update an existing record in ServiceNow whenever a response is updated in Jotform. By setting up conditional logic and using triggers that detect updates to form submissions, records in ServiceNow can be dynamically updated to reflect the latest information.
How do we map fields between Jotform and ServiceNow for seamless data transfer?
Mapping fields between Jotform and ServiceNow involves using our integration platform's configuration tools. You select specific fields from your form and match them with appropriate fields within your ServiceNow system, ensuring that data transfers accurately between both applications.
Can I automate notifications or alerts within ServiceNow based on form approvals in Jotform?
Yes, notifications or alerts within ServiceNow can be automated based on form approvals from Jotform. When a form is approved, triggers set up through our integration will activate to send predefined alerts or notifications within your ServiceNow environment.
What happens if there is an error during data transfer between Jotform and ServiceNow?
If there's an error during data transfer between Jotform and ServiceNow, we provide logs and error reporting features. These help identify the cause of the issue so you can take corrective action. Retry mechanisms are also often available for seamless error recovery.
Are there any limitations on the type of data that can be transferred from Jotform to ServiceNow?
While most standard data types can be transferred from Jotform to ServiceNow without issues, it's important to check compatibility with custom fields or unusual data formats. Our support documentation provides guidance on handling specific scenarios if needed.
