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Zapier makes it easy to integrate PagerDuty with SysAid - no code necessary. See how you can get setup in minutes.

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PagerDuty logo
PagerDuty
PagerDuty logo
PagerDuty
1. Choose trigger event
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SysAid
SysAid logo
SysAid
2. Choose action
PagerDuty logo
1. Select the event
Setup
Test
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PagerDuty
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New or Updated Incident" from PagerDuty.

Add your action

An action happens after the trigger—such as "Create Service Record" in SysAid.

You’re connected!

Zapier seamlessly connects PagerDuty and SysAid, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Event Type
    • Assigned To
    • Service ID
      Required
    Trigger
    Instant
    Try It
    • Integration Key
      Required
    • Incident Key
      Required
    • Incident Key Filter Regex
    • Description
    Action
    Write
    • Api_docs_info
    • Stop on error
      Required
    • HTTP Method
      Required
    • URL
      Required
    • Query string parameters
    • Additional request headers
    • Body
    Action
    Write
    • User Defined Name
      Required
    • Service Record Type
    • Title
    • Description
    • Category
    • Status
    • Request user
    • Assigned to
    • Admin group
    • Company
    • Email Account
    • Impact
    • Location
    • Main CI
    • Priority
    • Responsible Admin
    • SR Custom Int 1
    • SR Custom Int 2
    • SR Custom List 1
    • SR Custom List 2
    • SR Custom Text 1
    • SR Custom Text 2
    • Sub Type
    • Urgency
    • Weight
    Trigger
    Instant
    Try It
    • Integration Key
      Required
    • Incident Key
      Required
    • Incident Key Filter Regex
    • Description
    Action
    Write
    • Integration Key
      Required
    • Description
      Required
    • Incident Key
    • Incident Key Filter Regex
    • Source URL
    • Source Name
    Action
    Write
    • Schedule
      Required
    • Start Time
      Required
    • End Time
      Required
    Action
    Search
    • User Defined Name
      Required
    • Service Record Type
    • Title
    • Description
    • Category
    • Status
    • Request user
    • Assigned to
    • Admin group
    • Company
    • Email Account
    • Impact
    • Location
    • Main CI
    • Priority
    • Responsible Admin
    • SR Custom Int 1
    • SR Custom Int 2
    • SR Custom List 1
    • SR Custom List 2
    • SR Custom Text 1
    • SR Custom Text 2
    • Sub Type
    • Urgency
    • Weight
    Trigger
    Instant
    Try It

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect PagerDuty and SysAid to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Learn how to automate PagerDuty on the Zapier blog

Make work flow with AI

Level up your PagerDuty to SysAid integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Learn about AI automation
Illustration of AI enhancing Zapier workflows with automation and app integrations.
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About PagerDuty
In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.
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About SysAid
SysAid is a service automation company delivering software for organizations that want to get more done.
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