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Set up your first integration
Quickly connect Freshdesk to Linear with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Freshdesk with Linear - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.
Add your action
An action happens after the trigger—such as "Add Label to Issue" in Linear.
You’re connected!
Zapier seamlessly connects Freshdesk and Linear, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerInstant - New Ticket Note
Triggers when a Note is added to a Ticket.
Try ItTriggerInstant - Update Contact
Triggers when a user is updated.
Try ItTriggerInstant - NameRequired
- Description
- Notes
- Domains
ActionWrite
- New Contact
Triggers when a new customer is created.
Try ItTriggerInstant - Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant - Ticket NoRequired
- NotesRequired
- PrivateRequired
ActionWrite- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
ActionWrite
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Practical ways you can use Freshdesk and Linear
Link Linear updates to Freshdesk tickets
Enable seamless coordination between support and development teams. When an issue is updated in Linear, Zapier updates the relevant ticket in Freshdesk with the new status or details. This keeps customer-facing communication synchronized and reduces back-and-forth between teams.
Customer Support Ops
Sync new Freshdesk tickets as Linear issues
Zapier connects Freshdesk and Linear to streamline bug tracking. For every new ticket created in Freshdesk, Zapier automatically creates a corresponding issue in Linear. This workflow keeps the engineering team informed of issues raised by customer support, eliminating manual transfer and minimizing delays.
EngineeringLearn how to automate Freshdesk on the Zapier blog
Learn how to automate Linear on the Zapier blog
Frequently Asked Questions about Freshdesk + Linear integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Linear
How can I automatically create Linear issues from new Freshdesk tickets?
To automatically create Linear issues from new Freshdesk tickets, you can set up a trigger in Freshdesk that activates each time a new ticket is created. Then, use an action to create a new issue in Linear with details extracted from the Freshdesk ticket, such as the subject and description.
Is it possible to update Freshdesk tickets based on changes in Linear issues?
Yes, it is possible. You can configure an automation where a trigger activates when there are specific updates on a Linear issue, such as change in status or priority. This can then trigger actions to update corresponding fields in a linked Freshdesk ticket.
Can we sync comments between Freshdesk and Linear?
Although direct comment syncing between Freshdesk and Linear isn't natively supported as a single action, you can create triggers and actions for each platform. For example, when a comment is added on a Freshdesk ticket, you might trigger an action to add a similar comment to the associated issue in Linear.
What triggers can I use for integrating Freshdesk with Linear?
Triggers you might use include 'New Ticket' or 'Updated Ticket' in Freshdesk and 'New Issue', 'Updated Issue', or 'New Comment' in Linear. Selecting appropriate triggers helps you automate workflows between the two systems effectively.
Can we prioritize certain types of tickets or issues when integrating systems?
Absolutely! You can set conditions within your triggers to only activate for certain types of tickets or issues based on criteria like priority level or category. This ensures only relevant data passes through your integration pipeline.
How do we handle error scenarios during the integration process?
We recommend setting up an error handling workflow where any failed tasks within the integration are logged into either system. Furthermore, notification rules can inform team members of failures immediately so they can address them promptly.
Are there any limitations to what data fields are synchronized between platforms?
There may be some limitations due to how each platform handles custom fields or attachment sizes. It's crucial to map available fields properly during setup and review both systems’ documentation for any constraints regarding field types or optional parameters.
