Connect FreeScout and Microsoft Office 365 to unlock the power of automation
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How Zapier works
Zapier makes it easy to integrate FreeScout with Microsoft Office 365 - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Conversation Created" from FreeScout.
Add your action
An action happens after the trigger—such as "Create Event" in Microsoft Office 365.
You’re connected!
Zapier seamlessly connects FreeScout and Microsoft Office 365, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Mailbox ID
- Status
- Folder ID
- Assignee User ID
Try ItTriggerInstant- Calendar
- Time BeforeRequired
- Time Before (Unit)Required
Try ItTriggerPolling- Calendar
Try ItTriggerPolling- Shared Inbox
Try ItTriggerPolling
- TypeRequired
- MailboxRequired
- SubjectRequired
- ID
- Email
- First Name
- Last Name
- Phone
- Job Title
- Photo URL
- Photo Type
- Address
- Company
- TextRequired
- Thread TypeRequired
- User ID
- CustomerRequired
- Import Only
ActionWrite- Parent FolderRequired
- Child Folder
Try ItTriggerPolling- Contact Folder
Try ItTriggerPolling- Parent Folder
- Child Folder
- Search termsRequired
- Note
Try ItTriggerPolling
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Connect FreeScout and Microsoft Office 365 to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Microsoft Office 365 on the Zapier blog
Frequently Asked Questions about FreeScout + Microsoft Office 365 integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with FreeScout and Microsoft Office 365
Can FreeScout be integrated with Microsoft Office 365 for email and calendar synchronization?
Yes, FreeScout can be integrated with Microsoft Office 365, allowing you to synchronize emails and calendar events seamlessly. You can set up triggers for incoming emails in Office 365 to create tickets in FreeScout or sync calendar events to ensure all your support agents are aware of important dates.
What triggers are available when integrating FreeScout with Microsoft Office 365?
When integrating FreeScout with Microsoft Office 365, you can utilize a variety of triggers like new emails in your inbox, upcoming calendar events, or task updates. These triggers help automate the process of creating tickets or updating existing ones based on the activities captured in your Office 365 account.
How do I handle ticket creation from emails received in my Office 365 account?
You can set up a trigger for any new email received in an Office 365 mailbox to automatically create a ticket in your FreeScout system. This ensures no customer query is missed and is properly logged within our support platform.
Is it possible to sync tasks between FreeScout and Microsoft Office 365?
Yes, syncing tasks is possible through our integration. You can configure actions so that when a task is updated or created in either system, corresponding updates are made across platforms for consistent task management.
Can we use calendar events as triggers for actions within FreeScout?
Absolutely. Calendar events from your Office 365 can be used as triggers to automate reminders or notifications within FreeScout. This helps your team stay informed about upcoming appointments or deadlines related to client interactions.
How do I configure automatic responses using the integration between FreeScout and Microsoft Office 365?
You can set up automatic responses by configuring triggers based on incoming emails or specific criteria set within your Office 365 settings. For example, an out-of-office email coming into Office 365 could trigger an acknowledgment response via FreeScout.
What kind of updates can be automated between Microsoft Office 365 contacts and our FreeScout system?
Updates such as new contact additions, modifications, or deletions in your Microsoft Office 365 can automatically reflect within our FreeScout system. This ensures that all contact information remains current across both platforms without manual input.
