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Connect Confluence Server and Intercom to unlock the power of automation

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Zapier makes it easy to integrate Confluence Server with Intercom - no code necessary. See how you can get setup in minutes.

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Confluence Server
Confluence Server logo
Confluence Server
1. Choose trigger event
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Intercom
Intercom logo
Intercom
2. Choose action
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1. Select the event
Setup
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Confluence Server
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Page or Blog Post" from Confluence Server.

Add your action

An action happens after the trigger—such as "Add Note" in Intercom.

You’re connected!

Zapier seamlessly connects Confluence Server and Intercom, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Space
      Required
    • Type
      Required
    Trigger
    Polling
    Try It
    • Stop on error
      Required
    • HTTP Method
      Required
    • URL
      Required
    • Query string parameters
    • Additional request headers
    • Body
    Action
    Write
  • Intercom triggers, actions, and search
    Lead Converted to User

    Triggers when a lead converts to a user.

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search
    Contact Replied

    Triggers when a Contact replies to a Conversation in Intercom.

    Trigger
    Instant
    Try It
    • Title
      Required
    • Type
      Required
    • Space
      Required
    • Body
      Required
    Action
    Write
  • Intercom triggers, actions, and search
    Lead Added Email

    Triggers when a Lead enters an email address.

    Trigger
    Instant
    Try It
    • Which Tag?
    Trigger
    Instant
    Try It

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect Confluence Server and Intercom to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Learn how to automate Intercom on the Zapier blog

Make work flow with AI

Level up your Confluence Server to Intercom integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Illustration of AI enhancing Zapier workflows with automation and app integrations.

Frequently Asked Questions about Confluence Server + Intercom integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Confluence Server and Intercom

How do I create a Zap to integrate Confluence Server with Intercom?

You can create a Zap to integrate Confluence Server with Intercom by choosing a trigger from Confluence, such as 'New Page' or 'Page Updated', then selecting an action in Intercom like 'Create/Update Contact'. To set it up, navigate to our dashboard, select the apps, and follow the guided steps.

What triggers are available for Confluence Server in this integration?

In our Confluence Server integration, available triggers include 'New Page', 'Page Updated', and 'New Blog Post'. These triggers can help automate tasks when specific events occur within your Confluence workspace.

Can I automate updating contacts in Intercom when a new page is created in Confluence?

Yes, you can automate updating or creating contacts in Intercom whenever a new page is created in Confluence. Set 'New Page' as the trigger and choose 'Create/Update Contact' as the action within your Zap configuration.

Do I need any special permissions to connect Confluence Server with Intercom?

You'll need administrative access to set up integrations on both the Confluence Server and Intercom accounts. This ensures that both applications can communicate successfully without permission issues.

How often does data sync between Confluence Server and Intercom once connected?

Once you have set up your Zap for this integration, data will sync according to the rules you've specified. Our system checks for new data every few minutes depending on your plan's polling interval settings.

What actions can I perform in Intercom through this integration?

Through this integration, you can perform various actions such as creating or updating contacts, sending messages to users, and tagging conversations based on trigger events from Confluence.

Is there a limit to how many Zaps I can create between these two services?

The number of Zaps you can create depends on your current plan. Our platform offers various plans that allow different numbers of Zaps and tasks per month. Please review our pricing page for specifics.

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About Confluence Server
Confluence is where you create, organize and discuss work with your team. This integration connects to server-hosted instances of Confluence. Use the 'Confluence Cloud' app for server-hosted instances.
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About Intercom
Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
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