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Start with a template that brings BaseLinker and Freshdesk together. Build enterprise-grade automation in minutes.

Our most popular template

Create tickets in Freshdesk when order statuses change in BaseLinker
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BaseLinker + Freshdesk

Create tickets in Freshdesk when order statuses change in BaseLinker

Details

Try it

BaseLinker + Freshdesk

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Zapier makes it easy to integrate BaseLinker with Freshdesk - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Invoice" from BaseLinker.

Add your action

An action happens after the trigger—such as "Add Notes to a Ticket" in Freshdesk.

You’re connected!

Zapier seamlessly connects BaseLinker and Freshdesk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Invoice
Triggers when a new invoice is created.
Trigger
Instant
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- Order status
  Required
Trigger
Instant
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- Order status
  Required
- Creation date (in unix time format)
- Currency symbol
- Payment method
- Cash on delivery
- Order is already paid?
- Buyer comments
- Seller comments
- Buyer e-mail address
- Buyer phone number
- Delivery method name
- Gross delivery price
- Delivery address - name and surname
- Delivery address - company
- Delivery address - street and number
- Delivery address - postcode
- Delivery address - city
- Delivery address - state
- Delivery address - country code (two-letter, e.g. EN)
- Pick-up point delivery - pick-up point identifier
- Pick-up point delivery - pick-up point name
- Pick-up point delivery - pick-up point address
- Pick-up point delivery - pick-up point postcode
- Pick-up point delivery - pick-up point city
- Billing details - name and surname
- Billing details - company
- Billing details - Vat Reg. no./tax number
- Billing details - street and house number
- Billing details - postcode
- Billing details - city
- Billing details - state
- Billing details - country code (two-letter, e.g. EN)
- Wants an invoice
- additional field 1
- additional field 2
- storage
- storage id
- product id
- variant id
- product name
  Required
- product sku
- product ean
- product attributes
- single item gross price
  Required
- VAT rate
- Quantity of pieces
  Required
- single item weight
Action
Write
- order id
  Required
- courier code
  Required
- package number
  Required
- pickup date
  Required
Action
Write
- order ID
  Required
Action
Write

- Order ID
  Required
- Status ID
  Required
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

New Order
Triggers when a new order is confirmed.
Trigger
Instant
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- order id
  Required
- series id
Action
Write
- order id
  Required
- payment done
  Required
- payment date
- payment comment
Action
Write
- Order ID
  Required
Action
Write
- Order ID
  Required
- admin comments
- user comments
- payment method
- payment method COD
- email
- phone
- user login
- delivery method
- delivery price
- delivery fullname
- delivery company
- delivery address
- delivery postcode
- delivery city
- delivery state
- delivery country code
- delivery point id
- delivery point name
- delivery point address
- delivery point postcode
- delivery point city
- invoice fullname
- invoice company
- invoice nip
- invoice address
- invoice postcode
- invoice city
- invoice state
- invoice country code
- want invoice
- extra field 1
- extra field 2
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect BaseLinker and Freshdesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Freshdesk on the Zapier blog

Make work flow with AI

Level up your BaseLinker to Freshdesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About BaseLinker

BaseLinker is a cloud-based system integrating 1000+ marketplaces, stores, carriers, accounting and many more. Handle orders 10x faster!

Learn moreLearn moreHelpHelp

Related categories

eCommerce

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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Connect BaseLinker and Freshdesk to power AI-driven automation

Launch your first automated workflow

Create tickets in Freshdesk when order statuses change in BaseLinker

Create tickets in Freshdesk when order statuses change in BaseLinker

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Connect BaseLinker and Freshdesk to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Learn how to automate Freshdesk on the Zapier blog

Simplify customer support with Zapier's Freshdesk integration

Make work flow with AI

Connect BaseLinker to Freshdesk on the world's largest no-code automation platform