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Connect Twilio and When I Work to power AI-driven automation

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Zapier makes it easy to integrate Twilio with When I Work - no code necessary. See how you can get setup in minutes.

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Twilio
Twilio logo
Twilio
1. Choose trigger event
When I Work logo
When I Work
When I Work logo
When I Work
2. Choose action
Twilio logo
1. Select the event
Setup
Test
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Twilio
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Phone Number" from Twilio.

Add your action

An action happens after the trigger—such as "Create User" in When I Work.

You’re connected!

Zapier seamlessly connects Twilio and When I Work, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • Twilio triggers, actions, and search
    New Phone Number

    Triggers when you add a new phone number.

    Trigger
    Polling
    Try It
  • Twilio triggers, actions, and search
    New Recording

    Triggers when a new recording is available on your account.

    Trigger
    Polling
    Try It
  • Twilio triggers, actions, and search
    New Transcription

    Triggers when a new transcription is available on your account.

    Trigger
    Polling
    Try It
    • From Number
      Required
    • To_number
      Required
    • Message
      Required
    • Voice
    • Language
    • Send Digits
    Action
    Write
    • Instructions_copy
    Trigger
    Instant
    Try It
    • To Number
      Required
    • Apply US Prefix
    Trigger
    Polling
    Try It
    • To Number
      Required
    Trigger
    Polling
    Try It
    • Help Text
    • From Number
      Required
    • Alphanumeric Sender ID
    • To_number
      Required
    • Message
      Required
    • Media_url
    Action
    Write

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25m

Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect Twilio and When I Work to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Learn how to automate Twilio on the Zapier blog

Make work flow with AI

Level up your Twilio to When I Work integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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About Twilio
An easy tool for developers to send and receive SMS and voice calls.
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About When I Work
When I Work is the easiest way to schedule, manage attendance, and communicate with your staff from your Android device and PC. Notify your staff instantly about their work schedule via text, email, and web notifications.
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