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Create OpsGenie alerts for new Zendesk tickets to streamline incident management
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Zendesk + OpsGenie

Create OpsGenie alerts for new Zendesk tickets to streamline incident management

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Zendesk + OpsGenie

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Zapier makes it easy to integrate Zendesk with OpsGenie - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Group" from Zendesk.

Add your action

An action happens after the trigger—such as "Create Alert" in OpsGenie.

You’re connected!

Zapier seamlessly connects Zendesk and OpsGenie, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Group
Triggers when a new group is created.
Trigger
Polling
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- View
  Required
Trigger
Polling
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- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
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- Organization
Trigger
Polling
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New View
Triggers when a new view is created.
Trigger
Polling
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- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write

- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write
- Message
  Required
- Priority
- Tags
- Teams
- Actions
- Source
- Entity
- Alias
- Description
- Note
- User
Action
Write

- Tags
  Required
Trigger
Polling
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- Organization
Trigger
Polling
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New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
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New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

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Connect Zendesk and OpsGenie to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Zendesk on the Zapier blog

Make work flow with AI

Level up your Zendesk to OpsGenie integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Zendesk + OpsGenie integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Zendesk and OpsGenie

How do I integrate Zendesk with OpsGenie?

You can integrate Zendesk with OpsGenie by setting up triggers and actions in our platform. In Zendesk, you'll create a trigger that sends a notification to OpsGenie whenever an event occurs, such as when a new ticket is created. We provide pre-built templates to simplify this process.

What sort of triggers can be configured for the integration?

In the integration between Zendesk and OpsGenie, you can configure triggers based on various events in Zendesk, such as ticket creation, status change, or comment updates. These triggers allow for automated notifications or actions in OpsGenie based on your specified criteria.

Can I customize the actions taken in OpsGenie when triggered by Zendesk?

Yes, when integrating with us, you have full control over customizing actions in OpsGenie. You can define actions like creating alerts or updating existing ones based on specific conditions met within your Zendesk environment.

Is it possible to only trigger alerts in OpsGenie for high-priority tickets from Zendesk?

Absolutely! Our integration allows you to set up specific conditions so that only high-priority tickets in Zendesk trigger alerts in OpsGenie. By defining priority filters within your trigger settings, you ensure that attention is only drawn to the most critical issues.

Are there pre-set templates available for this integration?

Yes, we offer pre-set templates to help you quickly set up common workflows between Zendesk and OpsGenie. These templates cover typical scenarios like new ticket alerts or status change notifications to streamline the setup process.

How does the notification process work when a ticket is updated?

When a ticket in Zendesk is updated and meets the criteria set in your triggers, our system sends a notification to OpsGenie. This might include updates about changes in status or comments added to a ticket, ensuring your team stays informed in real-time.

What happens if an alert triggered by Zendesk is closed or acknowledged in OpsGenie? Does it affect the original ticket?

When an alert that was triggered by a Zendesk event is closed or acknowledged in OpsGenie, it does not directly affect the original ticket unless specifically configured. You would need to set up additional workflows if you want those changes reflected back into Zendesk.

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn moreLearn moreHelpHelp

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About OpsGenie

OpsGenie extends IT Operations Management to mobile devices. OpsGenie gets alerts from IT management systems and notify the users via iPhone/Android push notifications, email, text messages and voice to text phone calls. OpsGenie automates the notification process, empowering users to receive alert notifications and rapidly respond to them directly from OpsGenie apps.

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Connect Zendesk and OpsGenie to unlock the power of automation

Set up your first integration

Create OpsGenie alerts for new Zendesk tickets to streamline incident management

Create OpsGenie alerts for new Zendesk tickets to streamline incident management

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Connect Zendesk and OpsGenie to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Learn how to automate Zendesk on the Zapier blog

7 ways to use Zapier's Zendesk integration

Make work flow with AI

Frequently Asked Questions about Zendesk + OpsGenie integrations

Connect Zendesk to OpsGenie on the world's largest no-code automation platform

Explore Zendesk + OpsGenie Integrations

Explore Zendesk + OpsGenie Integrations