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OpsGenie + Zendesk

Create OpsGenie alerts for new Zendesk tickets to streamline incident management

Stay on top of customer support issues with this handy workflow. When a new ticket is created in Zendesk, it will automatically generate an alert in OpsGenie, ensuring your team is notified and can promptly address the issue. No more manual monitoring or missed tickets - let this automation keep your support process efficient and responsive.

Stay on top of customer support issues with this handy workflow. When a new ticket is created in Zendesk, it will automatically generate an alert in OpsGenie, ensuring your team is notified and can promptly address the issue. No more manual monitoring or missed tickets - let this automation keep your support process efficient and responsive.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    OpsGenieOpsGenie
    Create Alert

    Creates an alert at OpsGenie.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
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    • Organization

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New Organization

    Triggers when a new organization is created.

    Trigger
    Scheduled
    Try It

    • Organization

    Trigger
    Scheduled
    Try It

    • ViewRequired

    Trigger
    Scheduled
    Try It

    • Tags

    Trigger
    Instant
    Try It

    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New User

    Triggers when a new user is created.

    Trigger
    Scheduled
    Try It
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About OpsGenie

OpsGenie extends IT Operations Management to mobile devices. OpsGenie gets alerts from IT management systems and notify the users via iPhone/Android push notifications, email, text messages and voice to text phone calls. OpsGenie automates the notification process, empowering users to receive alert notifications and rapidly respond to them directly from OpsGenie apps.

Related categories

  • Server Monitoring
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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn moreHelp

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