Connect Azure DevOps and Zoho Desk to unlock the power of automation
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Set up your first integration
Quickly connect Azure DevOps to Zoho Desk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Azure DevOps with Zoho Desk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Completed Build" from Azure DevOps.
Add your action
An action happens after the trigger—such as "Add Attachment" in Zoho Desk.
You’re connected!
Zapier seamlessly connects Azure DevOps and Zoho Desk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Build DefinitionRequired
- Build Status
- ProjectRequired
Try ItTriggerInstant- ProjectRequired
- Repository
- Branch
Try ItTriggerInstant- ProjectRequired
- Area Path
- Work Item Type
Try ItTriggerInstant- ProjectRequired
- Build DefinitionRequired
ActionWrite
- ProjectRequired
- PathRequired
Try ItTriggerInstant- ProjectRequired
- Area Path
- Work Item Type
- Contains StringRequired
Try ItTriggerInstant- ProjectRequired
- Area Path
- Work Item Type
- Changed Field
Try ItTriggerInstant- ProjectRequired
- TypeRequired
- TitleRequired
- Area
- Iteration
- Assigned To
- Description
ActionWrite
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Practical ways you can use Azure DevOps and Zoho Desk
Create work items for new customer tickets.
When a new ticket is created in Zoho Desk, automatically generate a corresponding work item in Azure DevOps. This ensures that issues reported by customers are quickly added to the team's development workflow for resolution. It bridges the gap between customer support and engineering, reducing response times and improving customer satisfaction.
Business OwnerUpdate Zoho tickets when work items are updated.
Keep your customer support team informed of progress. When a work item is updated in Azure DevOps, Zapier updates the corresponding ticket in Zoho Desk. This ensures transparency and allows support agents to provide timely and accurate updates to customers.
Customer Support OpsTrack project dependencies with linked customer tickets.
Connect customer issues to project planning. When a ticket is created in Zoho Desk, create a linked work item in Azure DevOps. This helps project managers track customer impacts and prioritize tasks efficiently while ensuring nothing slips through the cracks.
Project Management
Frequently Asked Questions about Azure DevOps + Zoho Desk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Azure DevOps and Zoho Desk
How can I integrate Azure DevOps with Zoho Desk?
To integrate Azure DevOps with Zoho Desk, you need to use our integration platform, where you can set up workflows that trigger specific actions in Azure DevOps when certain events occur in Zoho Desk, such as creating a new ticket or updating an existing one.
What triggers are available for Zoho Desk in the integration with Azure DevOps?
In our integration setup, you can select various triggers from Zoho Desk such as 'New Ticket', 'Updated Ticket', or 'Ticket Status Changed'. These triggers will initiate corresponding actions in Azure DevOps.
Can I create work items in Azure DevOps from Zoho Desk tickets?
Yes, you can automatically create work items in Azure DevOps whenever a new ticket is generated or updated in Zoho Desk by setting up the appropriate trigger-action pair.
Are there any limitations in the types of data that can be transferred between Azure DevOps and Zoho Desk?
Typically, essential data fields like ticket details, comments, and priority levels can be transferred. However, some custom fields may require additional configuration to map properly between the systems.
What happens if an action fails during the integration process?
If an action fails during execution, we provide detailed logs and error messages to help diagnose what went wrong. You may also configure retry attempts or notifications for when errors occur.
Is it possible to update existing work items in Azure DevOps through this integration?
Yes, our integration allows updates to existing work items based on changes made to tickets within Zoho Desk. For instance, adjusting the ticket status or adding comments can update corresponding work items.
How often does the synchronization occur between Azure DevOps and Zoho Desk?
The synchronization frequency is typically configurable according to your needs ranging from real-time updates for critical items to scheduled intervals like every 15 or 30 minutes for less urgent tasks.
