Connect ManageEngine ServiceDesk Plus Cloud and monday.com to unlock the power of automation
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Set up your first integration
Quickly connect ManageEngine ServiceDesk Plus Cloud to monday.com with a Zapier template.
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How Zapier works
Zapier makes it easy to integrate ManageEngine ServiceDesk Plus Cloud with monday.com - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Asset" from ManageEngine ServiceDesk Plus Cloud.
Add your action
An action happens after the trigger—such as "Archive Board" in monday.com.
You’re connected!
Zapier seamlessly connects ManageEngine ServiceDesk Plus Cloud and monday.com, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Service Desk InstanceRequired
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
- Custom Field
Try ItTriggerPolling- Service Desk InstanceRequired
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
- Custom Field
Try ItTriggerPolling- TitleRequired
- DescriptionRequired
- Priority
- Announcement Type
- Services Involved
- Email Users
- Public View
ActionWrite- Create Request
Creates a new request.
ActionWrite
- Service Desk InstanceRequired
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
- Custom Field
Try ItTriggerPolling- Service Desk InstanceRequired
- Trigger ModuleRequired
- Execute OnRequired
- Trigger Conditions
Try ItTriggerInstant- Create Change
Creates a new change.
ActionWrite - Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
ActionWrite
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Connect ManageEngine ServiceDesk Plus Cloud and monday.com to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Learn how to automate monday.com on the Zapier blog
Frequently Asked Questions about ManageEngine ServiceDesk Plus Cloud + monday.com integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ManageEngine ServiceDesk Plus Cloud and monday.com
What triggers can be used when integrating ManageEngine ServiceDesk Plus Cloud with monday.com?
When integrating ManageEngine ServiceDesk Plus Cloud with monday.com, you can use various triggers such as 'New Ticket Created', 'Ticket Updated', or 'Ticket Closed'. These events can automatically initiate actions in monday.com, allowing seamless workflow automation.
How do I set up actions in monday.com for changes in ManageEngine ServiceDesk Plus Cloud?
After selecting a trigger event from ManageEngine ServiceDesk Plus Cloud, you can set up corresponding actions in monday.com like updating an item, creating a new task, or notifying the team. This setup ensures that work management remains synchronized across both platforms.
Can I create a new ticket in ManageEngine ServiceDesk Plus Cloud from a status change in monday.com?
Yes, you can configure the integration to automatically create a new ticket in ManageEngine ServiceDesk Plus Cloud when specific statuses change in monday.com. This helps ensure all relevant incidents are logged efficiently.
Is it possible to synchronize comments between both platforms during integration?
The integration supports synchronizing comments such that any note added to a ticket in ManageEngine ServiceDesk Plus Cloud can be reflected as an update or comment on the corresponding item in monday.com and vice versa.
What action can be triggered if a ticket is resolved in ManageEngine ServiceDesk Plus Cloud?
If a ticket is resolved in ManageEngine ServiceDesk Plus Cloud, you can set up an action to automatically mark the corresponding task as completed on your project board within monday.com. This creates consistency and keeps everyone informed of progress.
How does managing priority levels work across these platforms during integration?
With integration, you can align priority levels by triggering updates whenever there’s a change. For instance, if the priority of a ticket is upgraded or downgraded in ManageEngine ServiceDesk Plus Cloud, it mirrors adjustments to task priorities in monday.com.
Does our system support automating user assignments across both tools?
Yes, we support automated user assignments through our integration. When a ticket gets assigned to specific personnel within ManageEngine ServiceDesk Plus Cloud, it can trigger assigning relevant tasks to the same team members on monday.com's platform automatically.
