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Steph Knapp

Steph Knapp is a freelance B2B + SaaS content marketer that loves educating and empowering curious humans. When she's not typing away, you'll find her volunteering at the animal shelter and obsessing over a new hobby every week.

Steph's articles

Productivity tips
What are soft skills? 45 examples to advance your career
Looking to improve your soft skills game? Check out these examples, definitions, and tips for adding soft skills to your resume.
By Steph Knapp

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17 min read
Marketing tips
8 business anniversary marketing ideas and examples worth celebrating
I get too many birthday emails from brands. Even with month-long offers, there's no way I can take advantage of every discount code, exclusive gift with purchase, or blow-out-the-candle GIF.
By Steph Knapp

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6 min read
Business tips
The 6-step client onboarding checklist (with template)
Have you ever had new client déjà vu? You get a "yes" from a prospect, do a happy dance at your desk, start brainstorming ideas for making this the best project ever, and only hours (uh, days?) later remember there's some admin you need to tackle first.
By Steph Knapp

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6 min read
Customer stories
How Hudl uses automation to create a seamless user experience
When a company grows exponentially at a quick clip, some workflows don't scale fast enough to keep up. Here's how Hudl leveraged Zapier to tackle a clunky support process.
By Steph Knapp

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4 min read

More from Steph

Remote work tips

13 work from home lunch ideas worth taking a break for

In a lunch rut? Here's what remote workers like to eat mid-day.

By Steph Knapp

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6 min read

Productivity tips

7 sustainability tips for office workers who want to go green

What can office workers do to make their work sustainable? I asked around to see what workers and employers are doing to go green in the digital world—here's what I learned.

By Steph Knapp

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5 min read

A hero image with an email icon in a white square on an orange background

Productivity tips

6 canned responses to make email easier

Sometimes even the simplest email responses feel like too much work, and putting them off for later in the day (er, week?) is tempting.

By Steph Knapp

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5 min read

Business tips

Recession proof your business with automation

While entrepreneurs expressed concerns about the future, they aren't planning to sit back in fear.

By Steph Knapp

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3 min read

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