Integrate Zendesk with Zoho Desk to automate your work

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2. Choose an Action
The event an automation performs after it's triggered
Endless possibilities

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How Zapier works

Zapier makes it easy to integrate Zendesk with Zoho Desk - no code necessary. See how you can get setup in minutes.

Select a trigger from Zendesk

A trigger is an event that starts your Zap and runs the workflow. For example, with Zendesk, a trigger could be "New Group."
A trigger is the event that kicks off your automated workflow.

Setup an action from Zoho Desk

An action is what takes place after the automation is triggered. For example, with Zoho Desk, the action could be "Add Attachment."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Zendesk to Zoho Desk

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Triggers and actions are the main components of every automated workflow.

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Make work flow with AI

Level up your Zendesk to Zoho Desk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about Zendesk + Zoho Desk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Zendesk and Zoho Desk

How do I set up the Zendesk and Zoho Desk integration?

To set up the integration, you need to create a Zap using our platform. Connect your Zendesk and Zoho Desk accounts by following the app wizard steps. You can then select triggers from Zendesk, such as 'New Ticket' or 'Updated Ticket', and define corresponding actions in Zoho Desk like 'Create Ticket' or 'Update Ticket'. Make sure to test the Zap to ensure everything is linked correctly.

What triggers are available for Zendesk in this integration?

In our integration setup, you can select from various Zendesk triggers such as 'New Ticket', 'Updated Ticket', or even more specific conditions like 'Ticket Assigned' or 'Ticket Status Changed'. These triggers allow you to start actions in Zoho Desk seamlessly.

Can I update a customer record in Zoho Desk when a ticket is updated in Zendesk?

Yes, you can configure the integration so that when a ticket is updated in Zendesk, it triggers the action of updating a customer record in Zoho Desk. Make sure to map appropriate fields between both platforms during the setup.

Are there any limitations when using this integration?

While our platform strives for seamless automation, there might be constraints related to API limits and permissions set within your Zendesk and Zoho Desk accounts. Additionally, complex workflows might require careful mapping of fields and testing.

How can I ensure data accuracy between Zendesk and Zoho Desk?

To maintain data accuracy, carefully map fields when setting up actions between platforms. Regularly test your Zaps to verify data integrity and look out for any discrepancies due to API updates on either platform.

Is it possible to automate responses between both systems with this integration?

Automating responses can be done by setting up specific triggers such as ticket creation or status updates in one system that lead to an automated response action in the other. This ensures timely communication across platforms without manual intervention.

Can I create custom workflows with this integration?

Absolutely! You can build custom workflows by selecting specific triggers from Zendesk that initiate tailored actions in Zoho Desk. With our detailed field mapping options, you have control over how data moves and transforms across systems.

Connect Zendesk and Zoho Desk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect Zendesk and Zoho Desk to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger
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Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • View
      Required
    Trigger
    Scheduled
    Try It
    • Tags
    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)
    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search
    New User

    Triggers when a new user is created.

    Trigger
    Scheduled
    Try It

Learn how to automate Zendesk on the Zapier blog

Learn how to automate Zoho Desk on the Zapier blog

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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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    About Zoho Desk
    Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.
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