When this happens...
GmailNew Email
Then do this...
ZendeskCreate Ticket

If your customers occasionally send support requests to your Gmail instead of your Zendesk support address, use this Gmail Zendesk integration to create a Zendesk ticket from new Gmail messages.

How It Works

  1. A new Gmail message is received
  2. Zapier creates a new Zendesk ticket from the contents of the email

What You Need

  • Gmail account
  • Zendesk account

Why Zapier?


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It's easy to connect Zendesk + Gmail and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New User

Triggers when a new user is created.

Attach File to Ticket

Attach a file to an existing ticket.

New Ticket

Triggers when a new ticket is added to a view.

Create User

Create a new user.

New Email Matching Search

Triggers when you receive a new email that matches a search string you provide.

Create Ticket

Create a new ticket.

New Labeled Email

Triggers when you receive a new email and label it within two days.

Create Organization

Create a new organization.

New Attachment

Triggers when you receive a new attachment (triggers once per attachment).

Create Draft

Create (but do not send) a new email message.

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Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn More

One of the most popular email services, Gmail keeps track of all your emails with treaded conversations, tags, and Google-powered search to locate find any message you need.

See Gmail Integrations