Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

Filter by Zapier

Select which domain you want to send your invitations from.

We offer standard email templates in multiple languages, select your preferred template here.

Note: Once a template has been selected, you should not switch the domain you want to send from, otherwise your selected template may not be available.

Send your customers to this site to write their review.

This is the name from which invitations will be sent.

This is the email address that your recipients will see in their invitations.

Any replies you receive will be sent to this email address.

Note: Once a reply to e-mail address has been selected, you should not switch the domain you want to send from, otherwise your selected reply to e-mail address may not be available.

Your preferred time to send invitations. Note, this is not strictly guaranteed as minor delays may occur with processing.

These are some examples of accepted input (all relative to the time the invite is triggered). You can adjust the values by selecting “Advanced: type in a custom value” in the dropdown.

Note: You cannot select a preferred send time that occurs more than 30 days after the triggered order event.

The name of the person you’re inviting.

The email address of the person you’re inviting.

Enter the Reference ID (e.g. order number) corresponding to the order event that triggered the invitation.

Trustpilot is the world's most powerful review platform, helping your business collect and easily manage customer reviews. Trustpilot gives people a place to share and discover reviews of businesses, while giving every business the tools to turn consumer feedback into business results.

Trustpilot

You will need to create a **descending** by ID "view" in Zendesk with **no** grouping and select it here. [Click here to learn more!](https://zapier.com/apps/zendesk/help#how-to-create-a-zendesk-custom-view)

Select the tag(s) you wish to watch for changes. If you do not select a tag, the trigger will fire for any new tag added.

Choose the ticket to watch for activity (audits). Shows recent tickets. This field is required if you are not a Zendesk admin.

Write a search string to determine how we'll look up the agent in Zendesk. For more information, visit [the Zendesk docs](https://support.zendesk.com/hc/en-us/articles/203663226#topic_rvz_afv_uc).

Search by Ticket ID: This method retrieves the ticket directly and provides immediate, up-to-date information. 

 Search API Query: This method searches across all tickets but may not immediately reflect recent updates. There can be a delay of 10-30 seconds before new or modified tickets appear in search results.

Select the way you want to search for the ticket. This defaults to searching by API Query.

Write a search string to determine how we'll look up the group in Zendesk. For more information, visit [the Zendesk docs](https://support.zendesk.com/hc/en-us/articles/203663226#topic_wcx_ifv_uc).

ID of the ticket for which to retrieve the last comment.

Write a search string to determine how we'll look up the organization in Zendesk. For more information, visit [the Zendesk docs](https://support.zendesk.com/hc/en-us/articles/203663226#topic_gok_ffv_uc).

Write a search string to determine how we'll look up the ticket in Zendesk. For more information, visit [the Zendesk docs](https://support.zendesk.com/hc/en-us/articles/203663226#topic_crj_yev_uc).

Write a search string to determine how we'll look up the user in Zendesk. For more information, visit [the Zendesk docs](https://support.zendesk.com/hc/en-us/articles/203663226#topic_rvz_afv_uc).

Note: the assignee must be in the default group (or specific group selected below) else an error will occur.

You can add emails of non-Zendesk users here as Collaborators.

To set the Requester, you must specify the Requester Name in this field AND the Requestor Email in the next field.

To set the Requester, you must specify the Requester Email in this field AND the Requestor Name in the previous field.

If selected, this person will be set as the submitter of the ticket. Defaults to the Requester.

If selected, this will set the form to render for this ticket. _Note: this is only applicable for Zendesk enterprise accounts._

Note: Only for Zendesk customers on plans with multi-brand support. More info [here](https://www.zendesk.com/product/pricing/)

An id you can use to link Zendesk Support tickets to local records

A comma separated list of emails to add as CC. Note: Email CCs will not be updated if an internal comment is also added while creating the ticket

You can only attach files when a comment is added to a ticket.

*Must* be unique. Zendesk does not allow duplicate organizations with the same name.

In this field you can store any details about the organization. e.g. the address

In this field you can store any notes you have about the organization.

Comma-separated list of tags you want to apply to the new organization.

Comma-separated list of domain names to automatically associated with this organization (format: "zapier.com, google.com").

A unique external id, you can use this to associate organizations to an external record.

New tickets from users in this organization are automatically put in this group.

End users in this organization are able to see each others tickets.

End users in this organization are able to see each others comments on tickets.

*Must* be unique. Zendesk does not allow duplicate users with the same email address.

In this field you can store any notes you have about the user.

Phone number for this user (format: +1 (555) 123-4567).

Comma-separated list of tags you want to apply to the new user.

Can be one of the following: "end-user", "agent", or "admin". Defaults to "end-user" if set and not one of those values.

Specify if you know this user is who they say they are?

When True is selected for Permanent Deletion, all user information is immediately deleted for GDPR compliance. This information is not recoverable. When False is selected, user can be [seen/deleted in Admin Center](https://support.zendesk.com/hc/en-us/articles/4408821737498-Deleting-end-users#:~:text=end%20user%20again.-,Permanently%20deleting%20an%20end%20user,-After%20deleting%20a) for another 30 days. The deletion is still irreversible and the user cannot be restored.

Permanently deletes all user information immediately for GDPR compliance.

**WARNING: Testing this action with live data will result in actual deletion of user data.**

A list of tags to remove from the ticket. Select a tag from the list, or use a custom value.

Public comments are visible to the end-user. Setting no will create an internal note instead of a comment.

Defaults to "Plaintext/Markdown" if a new Comment is provided and this field is blank.

A list of tags to add to the ticket.Select a tag from the list, or use a custom value.

Choose which organization to update. Looked up by ID.

Options: "true" or "false". End users in this organization are able to see each others tickets.

Options: "true" or "false". End users in this organization are able to see each others comments on tickets.

Choose which ticket to update. Looked up by ID.

The new status. Options: "new", "open", "pending", "hold", "solved", "closed".

Options: "problem", "incident", "question", "task".

A comma separated list of tags. Note: This will overwrite the existing tags. To add or remove tags, use the "Additional Tags" or "Remove Tags" fields

A comma separated list of tags to add to the ticket. Note: This field will not overwritte existing tags 

A comma separated list of tags to remove from the ticket.

Choose which user to update. Looked up by ID.

To learn more, read the [Zendesk API Documentation](https://developer.zendesk.com/api-reference/)

Select “Yes” to [stop this Zap step](https://help.zapier.com/hc/en-us/articles/20505304170637-Review-Zap-run-statuses#h_01HD20969HPZ01ENM30NQR79X5) if the app returns an error and enable automatic authentication refresh. Select “No” to run the Zap step regardless of errors. Learn more about [API Request action error handling](https://help.zapier.com/hc/en-us/articles/12899473501453#h_01JKRBY68EDXBB1V817DSTRZ0N).

Requests can only be made to domains associated by this application. Read more about [API Request Setup](https://help.zapier.com/hc/en-us/articles/12899607716493).

Any parameters added to a URL will be URL-encoded and appended to the request URL to pass additional data to the API request.

These headers and values will be applied to the request in addition to any headers created as part of authentication. Authentication headers are added automatically.

Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, `{"foo": "bar"}` is perfectly valid.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Connect Zendesk to Zapier to streamline and organize your customer interactions so you can focus on providing the best customer experience. Use Zapier to automatically take care of manual work like adding tickets to your team's project management app or creating tickets from form entries.

Here are some creative ways to use Zendesk and Zapier:

 Pull all your customer input into Zendesk so your team can find all feedback in one place. Turn Gmail emails, Typeform entries, and Twitter mentions into Zendesk tickets on the fly.

 Keep your team in the loop. When there's a new commit on your GitHub or GitLab issues, update corresponding Zendesk tickets.

 Maintain a complete list of customers in Zendesk by piping new customers from Chargify into Zendesk new users.

Zendesk

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Help Scout

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Freshdesk

HappyFox is a customer support, ticket support software that ensures lowest response time for all your customers queries. A really simple help desk!

HappyFox

Need to follow up on closed Zendesk tickets? This Zap makes it simply. Once it's in place, when a ticket is updated in Zendesk and the status of the ticket is closed, a Trustpilot review invitation will be sent automatically to the requester.

Trustpilot + Zendesk + Filter by Zapier

Send Trustpilot invitations for newly-closed Zendesk tickets

Supported triggers and actions

Only continue if...

Create Invitation

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